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Frequently Asked Questions

General

Where do I go for more information on Hyundai for my assignment?

You can check out the pages under 'About Hyundai' for information on Hyundai Motor Company Australia.You can also visit www.hyundai-motor.com for a comprehensive breakdown of Hyundai Motor Company.

Can you give me contact details for Hyundai Electronics?

www.hyundai.com

What does Hyundai's Warranty policy cover?

If you own a Hyundai vehicle, your Service Passport that accompanied your vehicle on purchase should be able to answer all of your queries.Details can also be found by visiting our warranty information page at http://www.hyundai.com.au/owners/warranty. If not, please contact your local Hyundai dealer.

I need a Hyundai Owners Manual or Service Passport for a particular model. Can you help?

Your local Hyundai dealer's Parts department will be able to supply you with a replacement at a small cost.

I have a technical question concerning a particular feature on a Hyundai vehicle. Where do I go?

Try searching our site first by looking in the new car pages under specifications and accessories. If you are unable to find your answers there, contact your local Hyundai dealer. You can also Contact Us.

Did you Know?

The word Hyundai means "modern" in Korean.
The Hyundai oval logo signifies two people linking their arms together.
Hyundai is building its own Formula One standard race track in Korea.

Does Hyundai offer cars powered by LPG?

Hyundai do not offer cars powered by LPG as original equipment in the Australian market, nor does Hyundai convert new or used models to run on this fuel.

Would converting my Hyundai to LPG affect my warranty?

Any such conversion will not affect the vehicle warranty unless a component failure is caused by the conversion or if the component failure is part of the conversion. Hyundai cannot warrant third party workmanship or components.

Would my Hyundai's fuel economy be affected?

Hyundai vehicles are calibrated to make the best use of available petroleum fuels (including E10). This ensures the car's driveability, economy and most importantly, emissions are optimised. This calibration is locked into the Engine Control Module and cannot be changed. These vehicles do have the ability to adapt somewhat to most fuels used, however, LPG may lie outside this ability to adapt, so the onus would then be on the LPG fitter to ensure the car complies with all emission controls. Remember, at law, the final requirement to meet Government Emission Rules rests with the vehicle owner in the case of a modified vehicle.
Customers should be warned that the calorific value of LPG is different to petrol, and so a reduction in L/100kM can be expected. The lubricity of LPG is less than petrol (LPG is often described as ‘dry') and so the car should be driven on petrol periodically. Some modern LPG injection systems actually start the car on petrol and change over to gas when the engine is warm for this very reason.

Would converting to LPG affect my Hyundai's driveability?

The ignition characteristics of LPG differ to those of petrol and therefore the amount of ignition advance required at varying RPMs and engine loads differs. This may cause driveability difficulties or pinging on engines without knock sensors. LPG combustion occurs at higher temperatures, so abnormal combustion can result in significant engine damage. On engines with knock sensors, a reduction in performance may be experienced.

What is Ethanol?

Ethanol is made by fermenting and then distilling starch and sugar crops such as maize, sorghum, potatoes, wheat, sugar-cane, fruit and vegetable waste. The addition of ethanol increases the oxygen content in petroleum. It is sometimes referred to as 'Oxygenated Fuel'. Ethanol also raises the octane rating of fuel.

Can my Hyundai / Which Hyundai's can run on Ethanol?

Hyundai vehicles equipped with Fuel Injection (petrol) manufactured after 31st October 2003 are equipped with fuel systems compatible with alcohol (Ethanol). These vehicles can operate on a maximum of 10% Ethanol / 90% unleaded petrol, however if driveability is affected, the use of 100% unleaded fuel is recommended. Ethanol blended fuel mixed at 10% is generally referred to as E10. Hyundai vehicles equipped with Fuel Injection (petrol) manufactured before October 2003 do not have fuel systems compatible with alcohol (Ethanol). If Ethanol is to be used in these vehicles, then a maximum of 10% Ethanol / 90% unleaded fuel (E10) can be used in conjunction with periodic use of a fuel corrosion inhibitor. (The Hyundai recommended inhibitor is available under part number AL009M0002). Hyundai vehicles equipped with carburettor fuel supply systems should not be run on Ethanol blended fuel of any ratio. This is due to both the incompatibility of the fuel lines with the moisture holding characteristics of Ethanol, and to the negative effect on vehicle performance due to the variation of vapour pressures between petrol and Ethanol.

Can Ethanol damage my Hyundai?

Hyundai vehicles equipped with carburettor fuel supply systems should not be run on Ethanol blended fuel of any ratio. This is due to both the incompatibility of the fuel lines with the moisture holding characteristics of Ethanol, and to the negative effect on vehicle performance due to the variation of vapour pressures between petrol and Ethanol. Ethanol is hygroscopic, (attracts and holds moisture), and can therefore accelerate corrosion. The use of E10 (Ethanol blended fuel) may result in negative effects to cold starting, as well as engine driveability (‘smoothness') at light to medium engine load conditions. It will also result in reduced fuel economy.

Will it affect my Warranty?

The use of Ethanol at E10 will not affect warranty simply by its use. However, failure caused by Ethanol such as corrosion of fuel injection due to Ethanol's' hygroscopic nature (attracts and holds moisture) will not be covered by warranty.

Is my fuel economy affected?

Ethanol has less inherent ‘heat energy' than petrol, resulting in an increase in fuel consumption (approximately 3% ~ 8%) when blended at 10% with petrol. When mixed with petrol, the Reid Vapour Pressure (which directly effects cold starting performance) is affected. The octane rating of Ethanol is approximately 112 RON, and will raise the octane of the blended fuel. As Hyundai engines achieve best performance and economy with 95 RON fuel, no significant performance gains will be achieved at higher octane ratings.

Is my Hyundai's performance affected?

The octane rating of Ethanol is approximately 112 RON, and will raise the octane of the blended fuel. As Hyundai engines achieve best performance and economy with 95 RON fuel, no significant performance gains will be achieved at higher octane ratings. The use of E10 (Ethanol blended fuel) may result in negative effects to cold starting, as well as engine driveability (‘smoothness') at light to medium engine load conditions. It will also result in reduced fuel economy.

What are Hyundai's recommendations?

All Hyundai models manufactured after October 2003 are equipped with alcohol tolerant fuel system components. The use of Ethanol blended fuels in any Hyundai vehicles manufactured before October 2003 is not recommended. Hyundai Motor Company includes the following comments in the owner's handbook: "Gasohol (a mixture of 90% unleaded gasoline and 10% ethanol or grain alcohol) may be used in your Hyundai. However, if your engine develops driveability problems, the use of 100% gasoline is recommended. Fuels with unspecified quantities of alcohol, or alcohols other than ethanol, should not be used. For customers that choose to run with up to E10, HMCA recommends that 1 in 5 tank fills is with 100% petrol.

Service

When do I first need to take my vehicle in for Service?

You should take your new Hyundai in for service at 1 month or 1,500km whichever one occurs first. This first service is complimentary and is redeemable at any Hyundai dealership throughout Australia. At this time you can ask your Dealer any questions you may have about your vehicle, they are there to make sure you are comfortable and familiar with your new Hyundai. This inspection is complimentary and there is no requirement for Engine Oil or Oil Filter change at this time.

How often does my vehicle require servicing?

To ensure the continued reliability and safety of your Hyundai, certain routine maintenance service operations are required at specific kilometre or time intervals - please refer to your Hyundai Service Passport for scheduled service maintenance intervals. It is the responsibility of the Hyundai owner to ensure that the maintenance schedules shown in both the owner’s manual and the service passport are adhered to.Service schedules can also be found at http://www.hyundai.com.au/owners/servicing.

Apart from the pre-scheduled service intervals, do I need to have my car serviced at other times?

Adhering to the Australian servicing schedule will help ensure your vehicle remains in top condition. If your vehicle is being used under demanding or high usage conditions, refer also to the Safeguard Maintenance guidelines in your Hyundai Service Passport. Your Hyundai Dealer can assess your individual circumstances and advise you on the most appropriate action.

Who is the best person to speak to at a Hyundai service centre?

You may speak to a Service Advisor at your local Hyundai iCare Service Centre. If they are unable to assist with your enquiries, ask to speak with the Service Manager.

Is servicing my car at Hyundai more expensive?

It has always been a misconception that returning to your local dealer for servicing is more expensive, when in fact Hyundai dealerships offer competitive price servicing. Furthermore, Hyundai iCare Service Centres provide Hyundai Trained Technicians using Hyundai Genuine Parts to ensure the integrity of your new car warranty, so there really is no comparison.

I’ve just taken ownership of a used Hyundai. What do I do?

Have your nearest Hyundai iCare Service Centre inspect the vehicle to identify any potential problems and hopefully rectify them immediately. Then maintain regular servicing of your vehicle by adhering to your Hyundai Service Passport service maintenance intervals. It is very important that you complete the Change of Ownership form located in your Hyundai Service Passport and return it to Hyundai so that you can be contacted with information concerning your Hyundai in the future. If you did not receive your Hyundai Service Passport please contact your nearest Hyundai Dealer who can order a replacement.

You will also need to register your new purchase on myhyundai.com.au so that you can conveniently update your details, and receive up-to-date information about your vehicle, exclusive events and promotions information for Hyundai owners only.

What can I do if I am travelling and my Hyundai needs servicing or repairing?

Whether it’s a scheduled service or an unexpected repair, every Hyundai Service Centre in Australia is authorised to service your Hyundai, so you’re free to visit any one of them. To find your nearest Hyundai Dealer refer to the Dealer Locator

Do I need to advise Hyundai if I change my address or have recently sold/purchased a secondhand vehicle?

If your name or address has changed please update your details on myhyundai.com.au or contact our Customer Care Team on 1800 186 306. This ensures you can conveniently update your details, and receive up-to-date information about your vehicle, exclusive events and promotions information for Hyundai owners only.

If you are a new owner of a secondhand Hyundai please refer to “I’ve just taken ownership of a used Hyundai. What do I do?”

Can I organise a loan vehicle if my car needs servicing?

Most Dealerships do have courtesy cars available however a fee may be incurred, alternatively some dealerships may have a courtesy bus service. Discuss the options available with your iCare Service Centre when booking in your vehicle for a Service/Repair.

Can Hyundai Australia diagnose my vehicle over the phone?

No. It is impossible to accurately diagnose a vehicle's condition via phone or email. It is imperative that the vehicle be physically inspected by our Hyundai Trained Technicians at your local Hyundai Dealership to make a correct diagnosis.

What is the radio PIN code for my vehicle? How do I get my radio PIN?

The radio PIN code for your vehicle is a unique anti theft number which prevents the radio being used in another vehicle. The radio PIN code is found on the security code card delivered new with your vehicle. If this card has been misplaced or stolen, the vehicle will need to be returned to a Hyundai iCare Service Centre to have the code reissued. For security reasons, this cannot be done over the phone. Charges for labour costs and code retrieval may apply.

I want to enter my radio PIN code but am unable to. How do I enter my radio PIN code?

Instructions for radio PIN code entry can be found in your Audio System Handbook. The code is entered by using the preset buttons on the radio. If the code is 4520, press preset button 1 four times, press preset button 2 five times and so on, if a number is a zero, press the corresponding preset button ten times. Finally press preset button 5 once to enter the code. The radio will lock after three failed attempts. If this occurs,please leave it approximately 1 hour before trying again. If you continue to experience concerns, contact your Hyundai iCare Service Centre.

How do I activate my complimentary 12 months Roadside Assist?

Your 12 months complimentary Roadside Assist will be automatically activated once you register yourself on myhyundai.com.au . Registration for myHyundai can also be done over the phone, simply contact our Customer Care Team on 1800 186 306.

Is any unused portion of my Roadside Assist transferrable if I sell/buy a second hand Hyundai?

Yes, any unused portions of the complimentary Roadside Assist will be transferred to the new owner of the vehicle.

If you are a new owner of a second hand Hyundai please refer to “I’ve just taken ownership of a used Hyundai. What do I do?”

Warranty

What should I do if I misplace my Hyundai Service Passport?

A replacement Service Passport can only be issued by your local Hyundai iCare Service Centre. To find your nearest Hyundai dealer please refer to the Dealer Locator.

Can I modify my car and if so, what will happen to my warranty?

Any such modification will not affect the vehicle warranty unless a component failure is caused by the modification or if the component failure is part of the modification. Hyundai cannot warrant third party workmanship or components.

Can I fit aftermarket parts to my vehicle and will this affect my warranty?

Hyundai only recommends the use of Hyundai Genuine Parts and Accessories. Aftermarket parts will not affect the vehicle warranty unless a component failure is caused by the part. Hyundai cannot warrant third party parts.

How do I find out what items are covered under warranty?

If you own a Hyundai vehicle, your Service Passport that accompanied your vehicle on purchase has the Hyundai Warranty Policy printed in it. Details can also be found by visiting our warranty information page at http://www.hyundai.com.au/owners/warranty. Otherwise, please contact your local Hyundai dealer.

If I am having problems with my Hyundai during the warranty period what is the best way of getting my car repaired?

All warranty repairs must be carried out at an authorised Hyundai Dealership. Please contact your local Hyundai iCare Service Centre to book the vehicle in for an inspection.

If I leave too long between my scheduled servicing periods will it affect my warranty?

To ensure the continued reliability and safety of your Hyundai, Routine Maintenance Services are required at specific kilometre or time intervals, whichever comes first. New Car Warranty may be invalid if the Routine Service Operations are not performed in line with Hyundai Australia’s recommendations.

Where do I go to service my car after my warranty runs out?

We recommend you continue to service your vehicle with the experts at your Hyundai iCare Service Centre as they will provide Hyundai Trained Technicians using Hyundai Genuine Parts, there really is no comparison.

Should I keep my vehicle in the service care of the Hyundai Dealer network?

Please refer to “Where do I go to service my car after my warranty runs out?”

Is the Hyundai Manufacturer's Warranty transferable with the vehicle?

Yes, any unused warranty can be transferred when the vehicle is sold or purchased. Application must be made at the time of change of ownership in writing to Hyundai Motor Company Australia. Please refer to your Hyundai Service Passport or dealer for more information.

Why should I tell Hyundai that I am the new owner when my vehicle is out of warranty?

Here at Hyundai we like to maintain contact with all our family of Hyundai owners to ensure you receive up-to-date information about your vehicle, can conveniently update your details, and receive exclusive events and promotions information for Hyundai owners only. So, don’t forget to register at myHyundai.com.au. Please refer to “I’ve just taken ownership of a used Hyundai. What do I do?” for more details.

Do I need to return to the authorised Hyundai Dealership to have warranty work carried out?

Yes, all warranty work needs to be carried out by an authorised Hyundai dealer. Please refer to your Hyundai Service Passport or Hyundai dealer for more details. To find your nearest Hyundai dealer refer to our Dealer Locator.

If I have my vehicle serviced by someone other than a Hyundai Dealer, will this void my warranty?

The required scheduled maintenance can be carried out by other than Hyundai dealers, however, the service provider must comply with the requirements of the warranty and issue detailed auditable invoice documentation to substantiate that the maintenance was carried out as per manufacturer’s recommendation for the warranty to remain valid.

Hyundai iCare Service Centres provide Hyundai Trained Technicians using Hyundai Genuine Parts to ensure the integrity of your new car warranty, so there really is no comparison.

Are Hyundai Parts and Accessories covered by a warranty?

All Hyundai Genuine Parts purchased over the counter have warranty of 12 months or 20,000km, whichever one occurs first.

Warranty of Hyundai Accessories will depend on when the accessory was fitted please contact your dealer for more details. To find your nearest dealer please refer to our Dealer Locator.

If I have an accident, is my vehicle covered by the Hyundai Warranty?

Accident damage is not covered by New Car Warranty. New Car Warranty covers the vehicle against defects arising from defects due to material or manufacture. Warranty is cancelled if the vehicle is written off or disposed of by an insurer.

Does towing a caravan or trailer impact on my Warranty?

Towing a caravan or trailer within the National Legal Towing Limits for that vehicle will not affect warranty. Towing a caravan or trailer may require additional servicing. Please refer to the Safeguard Maintenance section in your Hyundai Service Passport.

If my vehicle is off the road being repaired, are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?

New Car Warranty covers repair or replacement of faulty components. It does not cover consequential loss. Please refer to your Hyundai Service Passport for more information.

What is not covered by the Hyundai Warranty?

New Car Warranty does not cover failure to maintain the vehicle correctly, normal wear and tear, consumable components or defects due to the use of non genuine parts and accessories. Please refer to the General Exceptions section of your Hyundai Service Passport for more detail.Details can also be found by visiting our warranty information page at http://www.hyundai.com.au/owners/warranty

Will the Hyundai Warranty become void if I modify my car?

Please refer to “Can I modify my car and if so, what will happen to my warranty?” .

Are tyres covered by the Hyundai Warranty?

Tyres are not covered by Hyundai vehicle warranty but are covered by the express warranties of their respective manufactures or supplier.

Does my warranty cover fuel containing Ethanol?

Hyundai vehicles equipped with petrol fuel injection manufactured after 31st October 2003 are equipped with fuel systems compatible with E10. The use of Ethanol as E10 will not affect warranty simply by its use. However, failure caused by Ethanol such as corrosion of fuel system components due to Ethanol's hygroscopic nature (attracts and holds moisture) is considered to be fuel contamination and will not be covered by warranty. Hyundai recommends periodic use of a fuel corrosion inhibitor. (The Hyundai recommended inhibitor is available under part number AL009M0002). Please refer to the Australian Service Schedule printed in your Hyundai Service Passport.

Parts

Why should I use Hyundai Genuine Parts?

There are many important reasons why Genuine Parts are better for your car and for the safety of your passengers. Hyundai Genuine Parts.
- Use high quality materials and manufacturing processes
- Are designed and manufactured to Australian Design Rules and to specifically fit your Hyundai
- Are tested under various simulated extreme conditions to ensure quality, reliability and durability
- Are built to work in perfect harmony with other components in your car
- Don’t jeopardise the integrity of the many safety components in your vehicle
- Will not affect your warranty
- Keep your car 100% Hyundai
- Help preserve re-sale value
- Are guaranteed to fit, to perform and to be genuine
- Are backed by a 12-month 20,000km warranty.

Where can I find the price for a specific Hyundai Part?

If you are after a Hyundai Genuine Parts price, the best option is to contact your nearest Hyundai Parts Dealer using our parts dealer locator. Hyundai Parts Dealers are the only source for Hyundai Genuine Parts in Australia and they are committed to offer you their best available price. So don’t wait, if you are after a Hyundai Genuine Parts, call your Parts Dealer today for an instant quote!

What exactly is a non-genuine part?

Hyundai Genuine Parts are specifically designed and tested to meet Australian Design Rules. Non-genuine parts are made by factories that have not been approved by Hyundai and are manufactured to be as cheap as possible, often using inferior materials and workmanship. Furthermore, they may not even meet Australian Design Rules.
Second-hand parts may include genuine parts removed from cars that have been in accidents and could carry damage or wear and tear that’s not visible to the eye.

Are Hyundai Genuine Parts covered by warranty?

Yes. All Hyundai Genuine Parts are covered by a 12-month 20,000km (whichever occurs first) warranty when fitted by your Hyundai Dealership.

Will non-genuine parts affect my vehicle warranty?

Yes. Using non-genuine parts might not only affect your warranty, but also the reliability, resale value and safety of your vehicle.

When should I ask for Hyundai Genuine Parts?

Your authorised Hyundai Dealership should automatically use Genuine Parts, however if your vehicle is being serviced by a non-Hyundai mechanic, be sure to tell them when you book your vehicle in for service, that you only want Hyundai Genuine Parts used, and then remind them again when you deliver your vehicle for its service.

Are Hyundai Genuine Parts more expensive?

Yes and no… While there are cheap non-genuine parts on the market, usually their lifespan can be much shorter than Genuine Parts, which means they may need to be replaced more often and so could work out more expensive in the long run.
The cost to be considered is the potential repair costs associated with non-genuine parts damaging other components in your Hyundai – and these can be very expensive.

What about used parts that were genuine?

Even though a second-hand part might have originally been a Hyundai Genuine Part, its structural integrity may have been compromised, it may show signs of wear and tear, or it may be damaged in a way that’s not visibly noticeable. These factors can all lead to major problems, and even genuine used parts may pose a safety risk.

How can non-genuine parts affect the resale value of my Hyundai?

Hyundai Genuine Parts are an investment for your car. Second-hand buyers generally prefer vehicles with Genuine Parts, and even one non-genuine part could potentially reduce the resale value of your vehicle. Experienced buyers know that non-genuine parts can diminish the quality and safety of your car and may have damaged other parts within your vehicle.

Can I buy Hyundai Genuine Parts from other distributors?

No, you can only buy Genuine Parts from an Authorised Hyundai Dealership. If you are ringing about a part, make sure you have your vehicle details and your Vehicle Identification Number on hand to ensure your dealer knows exactly which item you're enquiring about. (You'll usually find the 17-character V.I.N. on the metal plate fixed to your engine).

How can I be sure that Genuine Parts have been used?

All Authorised Hyundai Dealers provide an original tax invoice, and this will show that Hyundai Genuine Parts have been used.

My car has been involved in an accident: How can I make sure my repairer fits Genuine Parts to my car?

Step1: Know what your insurance covers.

Before reporting your accident to the insurance company, check what your car insurance covers. The whole insurance process will be easier if you know the details of your coverage.

The amount of money your insurance company will spend on repairing your car depends on your policy. Some insurers prefer to use cheaper non-genuine parts, a choice which could lead to inferior parts being fitted to your car. Why compromise? As a Hyundai owner, your insurance company should make all repair options clear especially concerning the quality of replacement parts.

Step2: Insist on Genuine Parts.

Once your policy options are established, the process of returning your car to its original condition starts. For quality, fit and safety, insist on Hyundai Genuine Parts. Check whether your policy states your car will be returned to ‘pre-collision’ condition, including the use of Hyundai Genuine Parts.

Step3: Choose a repairer.

The next step is to decide on a qualified repairer to fix your vehicle. It is always best to go to a repairer with a good reputation. If you need a recommendation, ask your Hyundai Genuine Parts Dealer located near you using the Dealer Locator.

Step4: Work out the cost estimate.

Now the repairer is selected, a quote estimate will be offered. Run through the estimate with your repairer to clarify what is included in the repairers and what parts will be installed in your vehicle. Remember, insist on Genuine Parts. This will ensure that your car will be repaired to its original condition.
Step5: Notify your insurance company assessor!
There are three types of replacement Parts which can be fitted to your vehicle. These are Hyundai Genuine Parts, Imitation Parts or Second Hand Parts. Always Insist on Hyundai Genuine Parts and rest assured your car will be back on the road in its original condition. To do so, you will find an Accident Repair Guide in the glove box of your new Hyundai. Detach the Genuine Parts Request Form and send it to your Insurance Assessor. .