 Things You Should Know
 Remote Areas
If your Hyundai vehicle requires assistance in a remote (sparsely populated) area Hyundai Premium Assist will be provided, however service delivery may be subject to lengthy delays brought about by breakdown location, availability and accessibility.
 Towing Limitations
Towing will only be provided for Hyundai vehicles weighing less than 2,500kg at the time of breakdown. Vehicles exceeding this limitation will be offered towing at the driver's expense.
 Service Limitations
Hyundai Premium Assist services will be refused where the Hyundai Premium Assist Provider attends a call and under initial inspection, our patrol technician reasonably determines that:
- The vehicle has been participating in any form of motor sport; or
- The driver has been engaged in unlawful activity or driving under the influence of alcohol or drugs; or
- The vehicle has undergone major body modifications; or
- There is a perceived safety risk in the opinion of the Hyundai Premium Assist Provider.
 Trafficable Roads
Two-wheel Drive Model
Service will only be provided to (two-wheel drive) Hyundai vehicles disabled on constructed roads/driveways that are legally trafficable by conventional two wheel drive vehicles and/ or the towing/recovery vehicle (where required) as determined by the Hyundai Premium Assist Provider.
All-wheel Drive Model
Service will only be provided to (all-wheel drive) Hyundai vehicles disabled on legally trafficable roads, including all gazetted road classified as either a primary, secondary or minor road as defined by the map symbology produced by Geoscience Australia.
 Vehicle Rescue
Where the Hyundai vehicle becomes disabled off a legally trafficable road such as beaches, fields or creek beds, vehicle rescue may be arranged at the driver's expense.
 Bogged Vehicle Recovery
If your vehicle is a two-wheel drive model and becomes disabled while off a two-wheel drive legally trafficable road (such as a beach, a field or a creek bed), Hyundai Premium Assist can still arrange for it be rescued, but this will be at the driver's expense.
If your vehicle is an all-wheel drive model and has been bogged or disabled on legally trafficable roads, (including all gazetted road classified as either a primary, secondary, or minor road as defined by the map symbology produced by Geoscience Australia), Hyundai Premium Assist will recover your vehicle free of charge. Symbology produced by Geoscience Australia is used by most reputable mapping companies.
For further information, visit http://www.ga.gov.au/nmd/products/maps/raster250k/help/legend250k1.jsp.
Service may not be available, or may only be available at a cost to the driver if the vehicle becomes disabled in any other circumstance and/or in cases where special equipment is required to recover your vehicle.
 Special Equipment
Should special equipment be necessary to effectively deliver service and/or where the Hyundai Premium Assist Provider has to return to their service facility to obtain this special equipment, the additional cost involved will be charged to the driver.
 Natural Disasters/ Industrial Disputes
Hyundai Premium Assist reserves the right to alter and/or offer alternative assistance where a natural disaster (such as a flood, storm or fire) or an industrial dispute places extraordinary demands on the provision of service. Where a disabled Hyundai vehicle cannot be reached, for example due to a natural disaster or an industrial dispute, the Hyundai Premium Assist Provider will attempt to provide whatever alternative assistance is practicable under the circumstances.
 Collision/ Accident
Where Hyundai vehicles are damaged as a result of a collision or impact with any object, whether caused by mechanical failure or for any other reason including fire, or for any other incident generally covered by motor vehicle insurance, towing will not be provided under Hyundai Premium Assist. However, towing assistance can be arranged at the driver's expense.
 Unattended Vehicles
Hyundai vehicles which are found to be unattended will not receive service under any circumstance. The owner or the driver must wait with the vehicle while the Hyundai Roadside Service Provider examines the car. Where the owner has elected an authorised representative, this representative must hold a current motor vehicle driver's license in case the vehicle is required to be moved. Where the vehicle is found to be unattended, the subsequent call for assistance will be at the driver's expense.
 Book Ahead
If the owner cannot stay with the vehicle or if it's not convenient to have the Hyundai Roadside Service Provider arrive immediately, the owner may choose to book the patrol for a specific time when it's convenient. This is particularly useful if the vehicle is at work or at home when the need for service arises.
 Attempted Repairs
Where a third party attempt to repair the vehicle has been found and possible risks of damage to the vehicle are diagnosed, a tow will be arranged at the driver's expense.
 Cargo
Hyundai Premium Assist will accept no responsibility under any circumstances for the security and/or any loss associated with a disabled vehicle's cargo which may result from delays in providing Premium Assist and/or towing.
 Modified Vehicle
If the Hyundai vehicle has body modifications, it may not be possible to get it onto a standard recover vehicle. Any evidence of this may affect the warranty and the ability to provide roadside assistance.
 Neglect and/ or Abuse
Hyundai Premium Assist will not be responsible for additional or increased costs and expenses as a result of the following:
- Where additional costs are incurred by Hyundai Premium Assist resulting from product abuse or neglect by the owner/driver. This will be the responsibility of the driver;
- Repeated incidents of a similar nature in which it can be reasonably determined that the frequency and/or type of incident is as a result of the owner/driver negligence, whereupon Hyundai Premium Assist will be able to suspend the roadside service of that owner/driver.
 Bridging Option
If you currently have a state roadside club membership, Hyundai Premium Assist allows you to maintain your existing state roadside club membership benefits (NRMA, RACV, RACQ, RACT, RAA, RAWA, RAANT). These benefits include years of service, mapping, magazine and financial services (excluding NRMA) during the ownership of your Hyundai though the Hyundai Premium Assist Bridge Option.
If you are not currently a member of a roadservice club, you may also join this program. To activate the Hyundai Premium Assist Bridge Option for a small fee, call 1800 186 306.
Other terms and condition of the Bridge Option include:
- Should an owner purchase membership of his or her local Motoring Organisation at the end of the Hyundai Premium Assist program, credit will be granted by the Motoring Organisation for
- years of service in the Hyundai Premium Assist program; and
- years of service credited to the owner by the Motoring organization before participation in the Hyundai Premium Assist program, provided membership was terminated after entering the Hyundai Premium Assist program.
- No entry fee when membership of the local Motoring Organisation is purchased at the completion of the Hyundai Premium Assist program.
- Receipt of Motoring Organisation magazines during the Hyundai Premium Assist program.
Hyundai Premium Assist program allows owners who were not members of their local Motoring Organisation at the time of entering the Hyundai Premium Assist program, to receive these benefits whilst covered by the Bridge Option.
Exclusions of Bridge Option are:
- The Bridge Option is NOT membership of an owner's local Motoring Organisation. Member rights (including voting and public float rights) are NOT available whilst participating in the Bridge Option.
- The Bridge Option is NOT available in South Australia.
|
Welcome to Hyundai Premium Assist
