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Hyundai Platinum Dealer Awards 2014

Hyundai presents second annual Hyundai Platinum Dealer Program winners
Jefferson Hyundai recognised as Hyundai Platinum Dealer of the Year 2014 for second consecutive year
Peter Stevens Hyundai receives Platinum Dealership status for outstanding Sales CSI
Sunco Hyundai receives Platinum Dealership status for outstanding Service CSI

17th February, 2015 – Hyundai Motor Company Australia has announced winners of the second annual Hyundai Platinum Dealer Program at a ceremony in Melbourne, recognising outstanding achievement from top performing Hyundai dealerships across the nation. To receive a Platinum Award the dealership must achieve excellence across Sales, Service, Parts, Customer Satisfaction, and profitability.

The Hyundai Platinum Dealer Program, launched in 2013 was created to promote the continuous improvement of the quality and processes of business operation of Hyundai dealerships in the Australian market. The year-long rewards program with monthly assessment and measurement culminated in 14 dealerships being recognised for their exceptional efforts and consistent results throughout the year.

Dealerships must pass a number of mandatory ‘gateways’ during the year-long assessment program. Performance is measured against a series of individual targets and KPI’s set across performance in a number of key areas, including customer satisfaction, dealership facilities, service and parts and achievement of business and sales targets and compliance with Hyundai operational and business standards.

The end result is the assurance Hyundai customers enjoy the highest of standards at every brand touch-point by an assembly of the most highly professional and competent Hyundai dealerships who are rewarded, and recognised in an audience of their peers.

“This is the second year for the Hyundai Platinum Dealer Awards and I am thoroughly encouraged by the high calibre of our national dealer network who constantly strives to improve their operations,” said John Elsworth, Chief Operating Officer Hyundai Motor Company Australia. “The Hyundai Platinum Dealer Program provides an opportunity for us to both recognise and reward our retail business partners without whom our brand success would not be possible.”

The ultimate accolade of Hyundai ‘Platinum Dealer of the Year’ was presented to Mr. Greg Draffin of Jefferson Hyundai, Mentone Melbourne. Mr. Draffin was applauded for having worked tirelessly since joining the brand in 2008, with particular attention to staff and management cohesion, integration and shared goals allowing them to achieve this accolade. This is the second consecutive year Jefferson Hyundai has won the prestigious award.

In receiving the award Mr.Draffin said, “Jefferson Hyundai’s highest priority is our customers and ensuring they are aware of the great many ways the Hyundai brand can add true value to their day-to-day lives and why we are their brand of choice. I am very proud of the entire team at Jefferson Hyundai and what they have achieved in 2014.”

Hyundai Motor Company Australia operates a national network of 163 dealerships across all states, employing over 4,900 dedicated sales staff, service technicians, and operational staff. In 2014 Hyundai achieved a milestone record achieving annual sales of over 100,000 units for the first time since commencing operations in Australia in 1986. Hyundai Motor Company is today recognised as the fastest growing automotive brand in the world.

Hyundai Platinum Dealer Program Recipients 2014

Overall, there are 14 Hyundai Platinum Dealers - 12 based on points accumulation and two based on customer satisfaction for sales and service. Peter Stevens Hyundai achieved Platinum Dealership status based on outstanding Sales CSI scores, while Sunco Hyundai was awarded for outstanding Service CSI scores.

Hyundai iCare

Discover why Hyundai iCare is Australia’s best customer care program, offering a comprehensive suite of owner benefits including; Lifetime Capped Price Servicing, Australia’s first 5-year Unlimited Km Warranty, a 3 year MapCare Plan, complimentary Roadside Assist for 12 months on new vehicles, 1,500km complimentary first service, a dedicated Customer Care Centre, myHyundai – exclusive owner website, magazine, customer events, and more. Visit www.hyundai.com.au/owners for full details.

Photo Credits :

Image of Platinum Award Trophy
Image of Greg Draffin receiving Award from Hyundai CEO Charlie Kim
Image of Hyundai Platinum Award Dealer recipients

 

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