Hyundai Motor Company Australia Commits to Consumer Guarantees.

8 February 2018 – Hyundai Motor Company Australia (HMCA) today announces that it will work in partnership with the Australian Competition and Consumer Commission (ACCC) on an industry-leading program that will raise consumer standards and achieve better outcomes for customers.

The voluntary undertaking demonstrates Hyundai’s strong and lasting commitment to its customers by embracing the Australian Consumer Law (ACL) and integrating it more closely into day-to-day business practices. Importantly, it includes enhancements to the way the ACL’s Consumer Guarantees are communicated to Hyundai owners and prospective buyers, with the aim of creating greater awareness and understanding of the assurance the ACL provides.

“Hyundai worked constructively with us and formally committed to improve their systems to comply with consumer guarantees,” said ACCC Chairman Rod Simms.

“By putting the consumer law front and centre, Hyundai is seeking to ensure its customers get what they’re legally entitled to when they experience a problem with their vehicle.

“The ACCC calls on other car manufacturers to follow Hyundai’s lead by providing similar formal commitments,” Mr Sims said.

HMCA Chief Operating Officer Scott Grant said:
“This program will be constructive and beneficial and make our commitment to customers even more obvious. It’s a voluntary undertaking, an open and transparent program that will embrace Australian Consumer Law and reinforce our normal business practices – practices we believe are already working very well.

“Although Hyundai is not perfect – no company can be – we are always striving to improve. We feel it’s important to clearly demonstrate that to the people who buy our cars.”

The full ACCC statement regarding Hyundai can be viewed here.

Scott Grant said: “We have worked with the ACCC in good faith to try to create better outcomes for our customers into the future. We see this as being a benefit to all of our stakeholders, including the Hyundai dealer network – it will add momentum to what we’re doing and is consistent with our desire to be Australia’s most-loved car company.”