Accident guide.

Keep calm and follow these steps.

Unfortunately, each year, thousands of Australian motorists are involved in car accidents. This easy-to-use information guide will take you through what to do after an accident and how to deal with the repair of the vehicle.

If you are involved in a car accident, keep calm and follow these steps:

Step 1: What to do at the scene of an accident.

1. Assess the accident scene. Stop immediately. Use indicator lights, headlights or
hazard lights to warn other drivers. Clear the road of debris.

2. Check for injured people. If someone is injured and there is major damage to the car, call emergency services (000) for medical and police assistance.

3. If the car is driveable, move it to a safe location to exchange details. If the vehicle cannot be moved safely, activate hazard lights and move away. If possible, send someone to warn oncoming drivers and wait in a safe place until police arrive.

4. Check the ignition is turned off before leaving the car and all other vehicles
involved have the ignition turned off as a fire precaution. In case of fire, contact
emergency services (000) for fire department and police assistance.

5. Exchange contact details with the other vehicle/s, using the attached Detail Report. This will make sure you have all the correct information needed. In a dispute in obtaining contact details, contact (000) for the police.

Step 2: Know what your insurance covers.

Before reporting your accident to the insurance company, check what your car
insurance covers. The whole insurance process will be easier if you know the details of your coverage.

The amount of money your insurance company will spend on repairing your car
depends on your policy.

As a Hyundai owner, your insurance company should make all repair options clear especially concerning the quality of the replacement parts.

Step 3: Insist on Genuine Parts.

Once your policy options are established, the process of returning your car to its
original condition starts. For quality, fit and safety, insist on Hyundai Genuine Parts.

Check whether your policy states your car will be returned to ‘pre-collision’ condition, including the use of Hyundai Genuine Parts.

Step 4: Choose a repairer.

The next step is to decide on a qualified repairer to fix your vehicle. It is always best to go to a repairer with a good reputation. If you need recommendations, ask your Hyundai Genuine Parts repairer located near you, or logon to

Step 5: Work out the cost estimate.

Now the repairer is selected, a quote estimate will be offered. Run through the
estimate with your repairer to clarify what is included in the repairs and what parts will be installed in your vehicle. Remember, insist on Hyundai Genuine Parts to ensure that your car will be repaired to its original condition.

Accident Checklist

Here’s your at-a-glance checklist of what you need to remember to do at the scene of an accident:

1. Collect all details from license including license number.
2. Vehicle make/model.
3. Registration number.
4. Insurance company.
5. Date, time and location of accident.
6. Road conditions.
7. Weather conditions.
8. Light conditions.
9. Note damage to both cars.