Frequently asked questions.

Popular questions.



Popular questions

Question. Answer.
How do I activate my Hyundai Roadside Support?

How can I change my mailing address, phone number, email address, or login password on myHyundai?

Once you have logged into your myHyundai account, Click on the 'Welcome' menu on the right hand side of the page. This will display a number of different menus including 'Update your contact details' and 'change your password'.

I have just taken ownership of a user Hyundai, what do I do?

What is the radio PIN code for my vehicle? How do I get my radio PIN?

The radio PIN code for your vehicle is a unique anti theft number which prevents the radio being removed from the vehicle by unauthorised persons. This code is supplied to the owner of the vehicle on a blue card that is of similar size to a credit card, and generally provided with the owner’s manual and service passport when a new vehicle is sold.

If this card has been misplaced or stolen, the vehicle, along with registration papers will need to be taken to your nearest Hyundai Dealership to have the code retrieved from the serial number on the audio unit itself.

For security reasons, this cannot be done over the phone and Hyundai Australia do not keep the security pin codes on file. Charges for labour costs and code retrieval may apply.

A full list of Hyundai dealerships can be located at https://www.hyundai.com.au/find-a-dealer.

I have a technical question concerning a particular feature on a Hyundai vehicle. Where do I go?

There are a number of resources available for your to find the answer to your technical question.

You can try searching our site; the answer might be in the new car pages under specifications and accessories.

With each new Hyundai we provide an owners manual, generally this gives a guide on technical functions on the features of our vehicles.

Your nearest Hyundai Dealership can give you a face to face guide on the feature you need help with.

And of course you can also submit a new request by clicking on the link below. We look forward to talking with you.

If I leave it too long between my scheduled servicing periods will it affect my warranty?

To ensure the continued reliability and safety of your Hyundai, Routine Maintenance Services are required at specific kilometre or time intervals, whichever comes first. New Car Warranty may be invalid if the Routine Service Operations are not performed in line with Hyundai Australia’s recommendations.

For most of our passenger vehicles, the scheduled service interval is 12 months or 15,000 kilometres – whichever comes first.

(For the Veloster SR Turbo, Sonata Turbo and vehicles driven under demanding driving conditions https://www.hyundai.com.au/owners/maintenance-and-service/demanding-driving-conditions, the service interval is 6 months or 7,500 kilometres – whichever comes first.).

Scheduled maintenance services are recommended by the manufacturer and specified in the Service Passport.

For information about service schedules, costs and inclusions visit Get a Service Quote.
You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

When and how can I update my satellite navigation system?

All updates to the satellite navigation system must be completed by a Hyundai dealership. Depending on your vehicle and the system with which it is equipped, an update can take anywhere from a few minutes to a few hours.

Hyundai iCare offers a 6 year Mapcare plan for Hyundai vehicles fitted with a factory fitted satellite navigation system. Under this plan you receive updates delivered on an annual cycle within 6 years of the vehicle’s initial purchase. To qualify for the complimentary map updates, your vehicle’s 12 month/15,000kms or 24 month/30,000km scheduled services must be completed by a participating Hyundai dealership. More information about the 3 year Mapcare plan can be found by visiting https://www.hyundai.com.au/owners/icare/mapcare.

To ensure the update is done correctly, please take your vehicle into a Hyundai dealership. If it is done improperly, the entire unit may be wiped out and is expensive to replace.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Can I modify my car and if so, what will happen to my warranty?

Modifications to your Hyundai may not affect your vehicle warranty, unless a component failure is caused by the modification either by its installation, its operation, or if the component failure is part of the modification. Hyundai cannot warrant third party workmanship or components.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

If I have my vehicle serviced by someone other than a Hyundai Dealer, will this void my warranty?

The required scheduled maintenance services can be carried out by someone other than a Hyundai dealership, however, the service provider must comply with the requirements of the warranty and issue detailed service invoice documentation to substantiate that the maintenance was carried out as per manufacturer’s recommendation for the warranty to remain valid.

The information that is required on the auditable invoice must include the following; VIN/Chassis Number of the vehicle, registration number of the vehicle, kilometres at the time of service, date of the service, type and grade of oils and lubricants used. These detailed invoices must be kept and provided for review whenever requested to ensure the validity of the new car warranty.

We recommend using Hyundai iCare Service Centres who can provide Hyundai Trained Technicians using Hyundai Genuine Parts to ensure the integrity of your new car warranty.

A list of all Hyundai Dealerships can be found at Find a Dealer.

I need a Hyundai Owners Manual or Service Passport for a particular model. Can you help?

The parts department of your nearest Hyundai dealership will be able to assist with the purchase of an owners manual or service passport for your Hyundai vehicle.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Close

General.



General

Question. Answer.
Why is Hyundai Auto Link not saving my driving history correctly?

Hyundai Auto-Link relies on a continuous GPS signal from your smart phone to be able to record driving history. From time to time, your smartphone may experience a drop-out in the GPS signal and/or reception. This can result in the Hyundai Auto Link driving history being intermittently recorded and showing incorrectly on the driving history map.

Please ensure your phone is not working in Low Power Mode as the phone may turn off GPS as part of this function.

For further information please refer to the Auto Link User Guide.

Why can’t I connect Hyundai Auto Link with my vehicle?

This could be caused due to the connection between the Auto Link module and the vehicle is not communicating correctly or the Bluetooth on your smart device is turned OFF.

Please check your smartphone settings.

  • Make sure Airplane Mode is turned OFF.
  • Make sure Bluetooth is turned ON.

If you are still experiencing a problem, refer to the Auto Link User Guide for instructions on how to diagnose a problem or contact Customer Care for more information.

Note: Hyundai Auto Link is only available on selected models.

For further information please refer to the Auto Link User Guide.

What Auto Link information/data is sent to Hyundai?

The Hyundai Auto Link app collects information like the vehicle’s description, location, direction of travel, time of travel, service data, error codes, eco-related driving performance data such as speed, braking and acceleration information and the condition of your vehicle. See Hyundai Auto Link terms and conditions for further information.

For further information please refer to the Auto Link User Guide.

Please click here for the Auto Link Terms and Conditions.

Please click here for the Auto Link Privacy Policy.

VIDEO: How to register with myHyundai in Hyundai Auto Link?

During the setup process you will be asked to link to your myHyundai account. If you are not registered with myHyundai and do not have a myHyundai account, check the ‘Link to myHyundai’ checkbox and you will be able to register on the next screen by pressing the ‘Register’ button. See the user guide for further information; also see the video on how to register with myHyundai.

Please click here to view the video on how to register for myHyundai.

Additionally you can register for a myHyundai account here.

Please click here for the Auto Link user guide.

VIDEO: How to register with myHyundai in Hyundai Auto Link?

During the setup process you will be asked to link to your myHyundai account. If you are not registered with myHyundai and do not have a myHyundai account, check the ‘Link to myHyundai’ checkbox and you will be able to register on the next screen by pressing the ‘Register’ button. See the user guide for further information; also see the video on how to register with myHyundai.

Please click here to view the video on how to register for myHyundai.

Additionally you can register for a myHyundai account here.

Please click here for the Auto Link user guide.

What can I do to report my Hyundai Auto Link app crashing or a fault?

If you experience a reoccurring issue or believe the Hyundai Auto Link is working incorrectly then;

  • Check you have the latest app version by visiting the app store
  • Check your smartphone is supported using the compatible devices guide
  • Uninstall and reinstall the Hyundai Auto Link app.

If you are still experiencing problems, please contact the Customer Care Centre or refer to the user guide for more information.

Please click here for the Auto Link user guide.

Please click here to contact the Hyundai Customer Care Centre.

No Result from Hyundai Auto Link - Statistics (Eco driving) screen.

The ‘Statistics (Eco driving)’ screen provides statistics of your driving pattern. Results can be viewed daily, weekly or monthly.

If your statistics appear with "No Result" in one or all of these groups, this could be due to:  

Daily: You have not yet driven that day.

Monthly/Weekly: Shown statistics reset at the start of the month. If it is the first day of the month or week no results will appear.

If "No Result" appears outside of the above reasons, please check the Bluetooth connection between your smartphone and device. For further information please refer to the user guide.

Please click here for the Auto Link user guide.

Does my Hyundai Auto Link app update automatically?

This depends on the settings in your smartphone. If your phone apps are not set to automatically update, you can update your Hyundai Auto Link in the App Store or Google Play Store. 

Please click here for the Auto Link user guide.

What to do if Hyundai Auto Link is not working?

If your Hyundai Auto Link app is not working, use the ‘Module Diagnosis’ function in the app to perform a self-test and find the problem.

  • Bluetooth self-test: Press the ‘Start’ button in the Bluetooth section to check the Bluetooth communication with the Auto Link module.
  • Vehicle communication: Press the ‘Start’ button in the Communication section to check communication between the vehicle and the Auto Link module.
  • Latest Module software version: Press the ‘Start’ button in the Software Update section if you want to perform a software update on the diagnosis module.

For further information please refer to the Auto Link User Guide.

How do I connect Hyundai Auto Link to my vehicle?

The Auto Link module should already be connected to your vehicle upon delivery. Please see the setup section in the user guide for instructions on how to pair your smartphone to the Auto Link module. Ensure that the smartphone has;

  • Airplane mode turned off
  • Bluetooth and location services turned on

If you are experiencing a problem, please see the Trouble Shooting (section 7) of the user guide or contact the Hyundai Customer Care Centre.

Please click here to contact the Hyundai Customer Care Centre.

Please click here for the Auto Link user guide.

Can I configure Hyundai Auto Link?

Hyundai Auto Link enables configuration of the App such as Module setup, User Information, Application settings, Program version, Unit Settings, User guide, and Module diagnosis.

For further information please refer to the Auto Link User Guide.

What real-time information will Hyundai Auto Link provide?

The Hyundai Auto Link main screen shows your average Driving information, Tyre pressure, Driving history, Vehicle health check, and Parking management screens.

  1. Current

- Distance: The distance travelled for your current driving trip.

- Travel time: The time elapsed for your current driving trip.

  1. Today

- Distance: The total distance travelled for the day’s driving trips.

- Travel time: The total time elapsed for the day’s driving trips.

  1. Fuel

- Efficiency Rating: average measured from engine start to engine off.

- Consumption: measured from engine start to engine off.

  1. Eco

- Hard braking: The number of times hard braking occurred during current driving trip.

- Rapid acceleration: The number of times rapid acceleration occurred during current driving trip.

For further information please refer to the Auto Link User Guide.

What are the Terms and Condition of using Hyundai Auto Link?

To use the Hyundai Auto Link you must read and accept the terms and conditions and have read and understood Hyundai’s Privacy Policy by pressing the ‘I accept’ button.

Please click here for the Auto Link Terms and Conditions.

Please click here for the Auto Link Privacy Policy.

How do I locate the Hyundai Auto Link App in the App Store?

Search for “Hyundai Auto Link” in the Apple App Store or Google Play Store. If it is not found, check that your smartphone is compatible on the list of compatible devices.

Note: Tablets are not supported at this time.

Please click here for a list of compatible devices.

Does Hyundai Auto Link work with all Hyundai vehicles?

Currently Hyundai Auto Link is only available for the new i30 and Kona, however it is in development for upcoming new model vehicles.

What is Hyundai Auto Link?

Hyundai Auto Link is an application that can be installed on your smartphone to communicate with your Hyundai vehicle. Hyundai Auto Link analyses your driving behaviour and assists with economical driving as well as monitoring your vehicle for diagnostic codes. If any codes are detected, it automatically sends diagnostic data via the Hyundai Auto Link application (while the application is running) to Hyundai. It also provides a convenient way to book your vehicle in for a service with your vehicle for a service with your Hyundai dealer.

In order to use the Hyundai Auto Link app you will need a compatible smartphone.

For further information please refer to the Auto Link User Guide.

About Hyundai and the Hyundai Motor Company. The Company

Hyundai was founded in 1946 in Seoul, Korea. The name ‘Hyundai’ literally means ‘Modern era’, and from the very start the company quickly adopted a passion for progress which has been our hallmark ever since.

In less than 50 years, the Hyundai group has become a world leader in building everything from ships to microchips, including consumer electronics, oil rigs and massive infrastructure projects.

We even have our own steel blast furnace to process raw materials, many of which come from Australia, which provides enhanced quality control over our products.

The Hyundai Motor Company

The Hyundai Motor Company was founded in 1967. It produced Korea’s first locally designed car in 1976, and now produces close to four million cars and commercial vehicles a year. Today, Hyundai employs over 68,000 people around the globe. We have manufacturing plants in Korea, India, the USA and the Czech Republic, and joint venture plants in China, Turkey, South-East Asia, South America, Africa and Russia.

Hyundai is growing into a brand appreciated by its customers by continuously striving to achieve the single goal of making excellent quality products with an emphasis on exceeding customer expectations.

Hyundai now ranks as the world’s fifth largest automotive corporation. What’s more, Hyundai annually invests billions of dollars in research and development to continuously bring you eye-catching, practical cars that are safer and more efficient than ever before. Take a closer look.

How do I contact Hyundai?

You can call our Australian-based Customer Care Centre toll-free from landlines on 1800 186 306. We are open Monday - Friday, 8:30 am-7:00 pm AEST.

Alternatively you can fax us on 02 8873 6322.

Your comments and feedback are always welcome, you can submit a ticket using the button below, or write to us at;

Hyundai Motor Company Australia
Customer Care
Locked Bag 2018
North Ryde Business Centre
North Ryde, NSW 1670

I am interested in a career with Hyundai, who do I contact?

For all HR enquiries please forward your resume details to: careers@hyundai.com.au.

I have a question about my sales contract or finance deal, how can you help?

A sales contract is a legally binding document between the customer and the Hyundai dealership.

Both parties must abide by the terms and conditions as detailed within the contract.

While Hyundai Motor Company Australia can accept your feedback, we advise that if you should have any queries regarding your sales contract, you must contact the dealership directly. The Sales Manager or Dealer Principal at the Hyundai dealership will be able to assist you.

Where do I go for more information on Hyundai for my assignment?

You can check out the pages under 'About Hyundai' for information on Hyundai Motor Company Australia. You can also visit worldwide.hyundai.com for a comprehensive breakdown of Hyundai Motor Company.

Does the refueller generate its own hydrogen?

Not yet. Initially it will use compressed hydrogen supplied by Coregas Australia in bottled form.

The hydrogen is made by natural gas reformation at Port Kembla NSW.

HMCA is planning to install an electrolyser unit next to the refueller to make hydrogen on-site, using water extracted from the atmosphere combined with solar power that has been installed on the roof of our building.

We will reveal details of this unit in good time. Meanwhile, the Air Products machine combined with Coregas-supplied hydrogen serves our purposes well. 

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au

How does the ix35 Fuel Cell work?

It is essentially an electric car, with the electricity supplied by a fuel cell stack. The clever part happens inside the fuel cell itself - in simple terms, hydrogen from the fuel tank is combined with air and passed through a membrane, which creates the electricity used to power the car’s electric motor.

This ix35 uses what’s known as a PEM Fuel Cell – PEM stands for Proton Exchange Membrane or Polymer Electrolyte Membrane. Here’s what happens:

  • A fuel cell has two electrodes, an anode and a cathode, separated by a membrane.
  • Oxygen passes over one electrode and hydrogen over the other.
  • The hydrogen reacts to a catalyst on the electrode anode that converts the hydrogen gas into negatively-charged electrons (e-) and positively charged ions (H +).
  • The electrons flow out of the cell to be used as electrical energy.
  • The hydrogen ions move through the electrolyte membrane to the cathode electrode where they combine with oxygen to produce heat and water.

The diagram below shows how the process works in the car:

 You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au

How fast is the ix35 FCEV?

The ix35 Fuel Cell accelerates from 0-100kmh in 12.5 seconds and its maximum speed is 160kmh. It is no racing car, but it’s certainly not slow. It’s like a normal car in most ways, but it is an electric vehicle so it makes no engine noise and has no gearbox.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au

How long will it take to refuel?

With an advanced full-size 700bar (10,000PSI) refueller, like those used in Europe and America, fill time is about three to five minutes, the same as a normal petrol or diesel car.

The refueller we have installed at HMCA is a small 350bar (5,000PSI) compressor. Fill time is five minutes.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au

Is the hydrogen fuel in the vehicle dangerous?

The ix35 Fuel Cell is designed to meet the strictest global vehicle safety standards, like all the safest cars do – over 30 of the vehicles have been crash-tested to verify its level of safety. It has passed the North American NHTSA test, one of the world’s toughest.

Many Hyundai ix35 Fuel Cell vehicles are now operational on public roads around the world, including California and countries throughout Europe. That is testament to their safety.

The car’s hydrogen tanks are constructed with steel and carbon composite wrap, enough to contain the gas at a maximum operating pressure of 700bar (10,000psi). The hydrogen tanks have had bullets fired at them, have been put into fire baths and subjected to other extreme tests like drop test, burst pressure and crash tests to verify their strength – fuel pressure is greatly reduced before it enters the vehicle’s fuel cell stack.

In short, the ix35 Fuel Cell is an extremely safe car.

It is also worth noting that Australia is quite advanced with the use of other gaseous fuels like LPG and CNG, so hydrogen gas technology – more advanced than LPG – should represent no great challenge for Australia in safety terms. 

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au

What is the ix35 Fuel Cell vehicle like to drive?

Surprisingly quick – it develops maximum torque at zero revs and accelerates more rapidly than you’d expect. Some members of the Australian media drove this version of the ix35 Fuel Cell recently at Hyundai’s Namyang proving ground and during a 1000km hydrogen Highway drive in Germany. They were surprised by how ‘natural’ the car is to drive. Its drivetrain is almost silent, the same as any electric car.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au.

What is the specification of Australia’s first Fuel Cell vehicle?

It is a left-hand-drive, European-specification ix35 Fuel Cell. This model is currently not made in right hand drive.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au.

What is the specification of HMCA’s hydrogen refueller?

It is a 350bar refueller made by Air Products and Chemicals, Inc. of Allentown, Pennsylvania.

We can provide full details of the unit if required. Note that refueling at 350bar instead of 700bar will mean our vehicle will have a range of approximately 300km – ample to demonstrate its capabilities.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au.

Why are you doing this? What is the long-term plan?

Although we are fascinated by the potential of a large-scale hydrogen transport network in Australia, we are – first and foremost – a vehicle manufacturer and an advocate of the technology.

We were first to mass-produce a hydrogen car and we will remain at the forefront of this technology. However, it is up to governments and other interested parties to plan and construct a hydrogen transport infrastructure for the future.

We at Hyundai think there is great potential for the future with hydrogen in Australia, but we cannot fund or plan infrastructure on our own. Overseas examples would seem to show the benefits clearly, and, as in other parts of the world, Hyundai will assist with partnerships in every way possible.

Over the past two years, we at Hyundai Australia have spoken with just about every major hydrogen infrastructure manufacturer in the world and studied hydrogen projects in California, Germany, the UK and Scandinavia.

In October last year we attended hydrogen infrastructure project meetings in Paris to learn how cooperative projects operate with the support of Governments, car makers and infrastructure manufacturers.  

Could a ‘Hume by Hydrogen’ highway be built by 2020? Of course. The potential is there for hydrogen highways and for even more ambitious plans to power remote communities using solar and hydrogen technology – such schemes could include completely emissions-free transport built in, with the capability to use hydrogen to store energy for when it’s most needed.

Over the past two years, discussions have been held with global infrastructure manufacturers, with one even showing interest in manufacturing the hydrogen stations in Australia – a great way to create engineering and manufacturing jobs here.

Hyundai Motor Company Australia is committed to hydrogen technology, but it will only work if vehicle and infrastructure manufacturers work together with businesses and Governments to start planning for a greener future today.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au.

Why is it not made in right hand drive?

Due to economies of scale: the vast bulk of these cars are now operating in left hand drive countries, including the USA, Canada, Denmark, Norway, Sweden and Germany. British road regulations are more relaxed around left hand drive vehicles than Australia’s, so British cars are also left hand drive until the next generation right hand drive FCEV that is due in 2018.

You can also find more information about the ix35 Fuel Cell Project by visiting www.hyundaifuelcell.com.au.

How do I activate my complimentary Roadside Assist?

Your complimentary roadside assistance will be automatically activated for 12 months from the date the vehicle was first registered once you have set up a myHyundai account.  Registration for myHyundai can be done a number of ways;

Either by visiting www.myhyundai.com.au, selecting 'register' and completing the required information. You will need your VIN (vehicle identification number), registration number and engine number.

Alternatively you can contact our Customer Care Team on 1800 186 306 and select Option 2. You will need to provide the Customer Care Officer your VIN (vehicle identification number), registration number and engine number.

Each time you return your vehicle to an authorised Hyundai dealer to perform your scheduled maintenance service, the dealership will renew your Hyundai Roadside Assist for 12 months from the date of service. If you continue to service your vehicle with an authorised Hyundai dealership, you will receive complimentary roadside for up to 10 years.

Further information about the iCare program can be found at: www.hyundai.com.au/icareterms 

Is any unused portion of my Roadside Support transferrable if I sell/buy a second hand Hyundai?

If you purchase a second hand Hyundai, any unused portion of the complimentary Roadside Support will be transferred to the new owner of the vehicle. It remains with the vehicle.

It is very important that the ownership is changed and any remaining warranty or Hyundai roadside support transferred to you as the new owner.

Ownership can be changed a number of ways, we would recommend registering your details at www.myhyundai.com.au

Alternatively you can complete the change of details form in your service and warranty passport and send the completed form to us.

How can I change my mailing address, phone number, email address, or login password on myHyundai?

Once you have logged into your myHyundai account, Click on the 'Welcome' menu on the right hand side of the page. This will display a number of different menus including 'Update your contact details' and 'change your password'.

How is the myHyundai website different from the Hyundai website? Why should I get a myHyundai account?

myHyundai is an exclusive member's only Hyundai site providing valuable information related to owning and caring for your Hyundai. It's also a place to register for exciting offers and exclusive access to a range of owner benefits and opportunities. You can update your contact information, upgrade your Hyundai roadside support and also book services online. There are additional features, such as How-To’s and FAQs, available to Hyundai owners who register their vehicle on the myHyundai website. myHyundai is a great resource to keep you informed and up-to-date with Hyundai.

If you have purchased a brand new Hyundai, your complimentary roadside support will be automatically activated for 12 months from the date the vehicle was first registered once you have set up a myHyundai account. Registration for myHyundai can be done a number of ways;

Either by visiting www.myhyundai.com.au, selecting 'register' and completing the required information. You will need your VIN (vehicle identification number), registration number and engine number.

Alternatively you can contact our Customer Care Team on 1800 186 306 and select Option 2. You will need to provide the Customer Care Officer your VIN (vehicle identification number), registration number and engine number.

If you have purchased a second hand Hyundai, It is very important that the ownership is changed and any remaining warranty transferred to you as the new owner. You can change the ownership information by registering your details at www.myhyundai.com.au

VIDEO: Benefits of Roadside Support.

Each new Hyundai is supported by 12 months of complimentary Roadside Support. By servicing your vehicle at a Hyundai iCare Service Centre that support could extend for up to 10 years.

To find out more visit: https://www.hyundai.com.au/owners/icare

VIDEO: Register for myHyundai.

myHyundai is an exclusive site for Hyundai owners. It offers greater convenience and provides you with instant access to information about your Hyundai, as well as details of exclusive offers and Hyundai-sponsored events.

Video: Android?trade; Auto.

Hyundai has introduced Android?trade; Auto into a select number of our models. So you can now enjoy the benefits of improved hands-free communication and features such as navigation using Google Maps and selected music apps. To see if your Hyundai is equipped with Android Auto and to understand its features, watch this short video. A compatible device loaded with the Android?trade; Auto App is required to use Android?trade; Auto.

Video: Apple CarPlay?trade;.

Hyundai has introduced Apple CarPlay?trade; into a select number of our models. So you can now enjoy the benefits of improved hands-free communication and features such as navigation and selected music apps. To understand the features of Apple CarPlay?trade;, watch this short video. A compatible device is required to use Apple CarPlay?trade;.

To see if your Hyundai is equipped with Apple CarPlay?trade;, click here.

Do I need to advise Hyundai if I change my address or have recently sold/purchased a second hand vehicle?

Keeping us updated with your details ensures we can accurately contact you when required regarding your Hyundai.

You can update your at any time online by visiting myHyundai. Our myHyundai site ensures you can conveniently update your details, and receive up-to-date information about your vehicle, exclusive events and promotions information for Hyundai owners only.

Alternatively you can contact our Customer Care Team on 1800 186 306.

If you are a new owner of a second hand Hyundai please refer to “I’ve just taken ownership of a used Hyundai. What do I do?

I have just taken ownership of a used Hyundai, what do I do?

Congratulations and welcome to the Hyundai family. We recommend that you have your nearest Hyundai iCare Service Centre inspect the vehicle to identify any potential problems and hopefully rectify them immediately. Followed by regular servicing of your vehicle by adhering to your Hyundai Service Passport service maintenance intervals.

If you did not receive your Hyundai Service Passport please contact your nearest Hyundai Dealer who can order a replacement.

You should also register your new vehicle by signing up to myHyundai, that allows you to conveniently update your details, and receive up-to-date information about your vehicle, exclusive events and promotions information for Hyundai owners only.

Making a Complaint.

Resolving your complaint:

At Hyundai Motor Company Australia, we take your concern seriously. We take the time to listen to what you have to say. Whether it's an issue with your vehicle or a challenge you are experiencing with the sale or service of your vehicle, please let us know.

How to make a complaint:

We carefully choose skilled and experienced motor trade professionals to become members of our authorised network of dealers and service centres. Your Hyundai dealer should be your first point of contact, if your complaint relates to a concern with the operation of your vehicle or a service provided by your dealer that has not met your expectations.  If your local Hyundai dealer is unable to resolve your enquiry, you can contact us using one of the following:

  • Online form contact us and then select the “Making a complaint”.
  • Talk to us on 1800 186 306
  • To lodge a complaint via letter:

Locked Bag 2018
North Ryde BC
NSW, 1670

What information will you need to raise a concern?

  • Your name, address, phone number and email
  • Vehicle Identification Number(VIN) and/or registration number
  • Vehicle kilometres
  • Name of Hyundai dealership you have presented your vehicle to
  • Details of your concern; what have you experienced?

What happens when you make a complaint with us? 

Please click the link below to view full details.  

VIDEO: Cleaning a Car.

Watch this video for great tips and tricks on how you can keep your Hyundai clean and shiny all the time. For more information on Hyundai's features, parts and maintenance visit https://www.hyundai.com.au/owners.

VIDEO: Getting Started with your new Hyundai.

Just bought a new Hyundai? Here's some tips to get you started including running in the car, first free service, register on myHyundai and more.

Register for myHyundai here: www.myhyundai.com.au

VIDEO: How do I wash a Matt paint car?

The following materials are to be used when hand-washing a vehicle with matt paint finish (it is not advised to use any mechanised car wash);

  • Remove foreign substances such as insect remains, tar, and road debris using a soft applicator and a mild solvent; saturate and soak area with water before cleaning - rub lightly.
  • Only use a microfibre chenille wash mitt when washing.
  • Use a pH balanced soap and avoid caustic detergents and harsh degreasers.
  • Two buckets of water are required to rinse the wash mitt to avoid scratching.
  • Microfibre chenille chamois.
  • Microfibre towel.
  • Matt finish vehicles do not require wax, polish or anything else to create shine.

Check out our video below on Veloster SR Turbo Matt Paint Customer Care.

VIDEO: Hyundai Locking Features.

A quick guide to Hyundai locking features - Locking, deadlocking, autolocking, proximity features, child locks.

Register for myHyundai here: www.myhyundai.com.au

VIDEO: Hyundai Navigation System - Head Unit Functions.

Instructions on using Hyundai's touch screen head unit, including functions on Bluetooth Connectivity®, iPhone® & iPod Compatibility®, Reverse Camera functionality. For more information on the Hyundai's features, parts and maintenance, visit myHyundai page at http://j.mp/myhyundai

VIDEO: Hyundai Navigation System - Introduction.

An introduction to the Hyundai Navigation System fitted to selected Australian vehicles. Provides an overview of the fantastic features and benefits provided in this system - such as SUNA Live Traffic Updates and the HERE MAPCARE Plan.

VIDEO: Hyundai Satellite Navigation System - How to Enter a Destination.

Packed with features and latest technology, the factory fitted navigation system is user friendly and simple to use. Watch this step by step guide on entering destinations and using navigation functions with maps.
For more information on Hyundai's features, parts and maintenance visit https://www.hyundai.com.au/owners

VIDEO: Hyundai Satellite Navigation System - Settings and Preferences.

Instructions on how to customise settings in the Hyundai Satellite Navigation System. You can choose to customise your settings, your routes, sounds & warning features to specific audio preferences and language, map settings, and how you want your traffic updates. For more information on Hyundai's features, parts and maintenance visit the myhyundai page on https://www.hyundai.com.au/owners/myhyundai

VIDEO: Remote and Proximity Key.

A quick guide to the different Hyundai vehicle keys/smart keys, how to take good care of your keys and the key replacement process.

Register for myHyundai here: www.myhyundai.com.au

VIDEO: What type of fuel to use for your Hyundai.

What petrol or diesel should I use in my Hyundai? Can ethanol blended petrol or biodiesel be used? What does the RON or octane mean and what do I need to know about this? We answer all your questions!

Register for myHyundai here: www.myhyundai.com.au

Why should I tell Hyundai that I am the new owner when my vehicle is out of warranty?

Here at Hyundai we like to maintain contact with all of our family of Hyundai owners to ensure you receive up-to-date information about your vehicle, can conveniently update your details, and receive exclusive events and promotions information for Hyundai owners only.

You can change the ownership of your vehicle a number of ways. We would recommend registering your details at myHyundai.com.au.

Alternatively you can complete the change of details form in your service and warranty passport and send the completed form to us.

Can Ethanol damage my Hyundai?

Hyundai vehicles equipped with carburettor fuel supply systems should not be run on Ethanol blended fuel of any ratio. This is due to both the incompatibility of the fuel lines with the moisture holding characteristics of Ethanol, and to the negative effect on vehicle performance due to the variation of vapour pressures between petrol and Ethanol. Ethanol is hygroscopic, (attracts and holds moisture), and can therefore accelerate corrosion. The use of E10 (Ethanol blended fuel) may result in negative effects to cold starting, as well as engine driveability (‘smoothness') at light to medium engine load conditions. It will also result in reduced fuel economy.

Can my Hyundai / which Hyundai's can run on Ethanol?

Hyundai vehicles equipped with Fuel Injection (petrol) manufactured after 31st October 2003 are equipped with fuel systems compatible with alcohol (Ethanol).

These vehicles can operate on a maximum of 10% Ethanol / 90% unleaded petrol, however if drive ability is affected, the use of 100% unleaded fuel is recommended. Ethanol blended fuel mixed at 10% is generally referred to as E10.

Hyundai vehicles equipped with Fuel Injection (petrol) manufactured before October 2003 do not have fuel systems compatible with alcohol (Ethanol). If Ethanol is to be used in these vehicles, then a maximum of 10% Ethanol / 90% unleaded fuel (E10) can be used in conjunction with periodic use of a fuel corrosion inhibitor. (The Hyundai recommended inhibitor is available under part number AL009M0002). This can be purchased at any authorised Hyundai Dealership. To find your nearest dealer please visit Find-a-Dealer.

Hyundai vehicles equipped with carburettor fuel supply systems should not be run on Ethanol blended fuel of any ratio. This is due to both the incompatibility of the fuel lines with the moisture holding characteristics of Ethanol, and to the negative effect on vehicle performance due to the variation of vapour pressures between petrol and Ethanol.

Do I have the latest map update?

Satellite navigation makes it easier to reach your destination faster. But with roads, buildings, landmarks and other points of interest continually changing, it's important that you're always using the most up-to-date maps.

That's why Hyundai iCare offers up to three years of complimentary HERE SatNav Update Plan updates for all new vehicles with factory-fitted satellite navigation. The attached link will provide further information on this campaign through icare: SatNav Update Plan


At the current time the latest map version available for the satellite navigation system is ‘Australia Q3.2014’.

New software and map updates usually release in the end of 2nd quarter or at the beginning of 3rd quarter of each year.

Should you require to update the map version, we recommend contacting your local Hyundai dealership who will be able to further assist in organising this for you.

With relation to confirming if your vehicle has the latest map update, the below process will allow you to confirm this:

Does LPG affect my Hyundai's fuel economy?

Hyundai vehicles are calibrated to make the best use of available petroleum fuels (including E10). This ensures the car's driveability, economy and most importantly, emissions are optimised. This calibration is locked into the Engine Control Module and cannot be changed. These vehicles do have the ability to adapt somewhat to most fuels used, however, LPG may lie outside this ability to adapt, so the onus would then be on the LPG fitter to ensure the car complies with all emission controls. Remember, at law, the final requirement to meet Government Emission Rules rests with the vehicle owner in the case of a modified vehicle.

Customers should be warned that the calorific value of LPG is different to petrol, and so a reduction in L/100km can be expected. The lubricity of LPG is less than petrol (LPG is often described as ‘dry') and so the car should be driven on petrol periodically. Some modern LPG injection systems actually start the car on petrol and change over to gas when the engine is warm for this very reason.

I have a technical question concerning a particular feature on a Hyundai vehicle. Where do I go?

There are a number of resources available for your to find the answer to your technical question.

You can try searching our site; the answer might be in the new car pages under specifications and accessories.

With each new Hyundai we provide an owners manual, generally this gives a guide on technical functions on the features of our vehicles.

Your nearest Hyundai Dealership can give you a face to face guide on the feature you need help with.

And of course you can also submit a new request by clicking on the link below. We look forward to talking with you.

I've changed my battery and my audio system is asking for a CDE / PIN.

As a security measure, your audio system may require a code to be entered if power is taken away from the system. Instructions for radio PIN code entry can also be found in your Audio System Handbook.

  1. If the stereo screen shows ‘1 CDE’ this is an indication that you need to enter your anti-theft security pin code
  2. Your security pin code is supplied to the owner of the vehicle on a blue card that is of similar size to a credit card, and generally provided with the owner’s manual and service passport when a new vehicle is sold. If this card has been misplaced or stolen, the vehicle, along with registration papers will need to be taken to your nearest Hyundai Dealership to have the code retrieved from the serial number on the audio unit itself. For security reasons, this cannot be done over the phone and Hyundai Australia do not keep the security pin codes on file. Charges for labour costs and code retrieval may apply.
  3. For example if your anti-theft security code was 9805 it would be entered as follows:
    1. Press pre-set button number one (1), Nine (9) times until a 9 appears on the screen
    2. Press pre-set button number two (2), Eight (8) times until an 8 appears on the screen
    3. Press pre-set button number three (3), Ten (10) times until a 0 appears on the screen
    4. Press pre-set button number four (4), Five (5) times until a 5 appears on the screen
    5. Check that the pin code shown on your stereo screen is ‘9805’
    6. Press pre-set button number five (5), once to activate the pin code
  4. Important: If you have entered the incorrect code or used an incorrect procedure at your first attempt, your stereo screen will show the following message ‘2 CDE’. This means that the correct instructions have not been followed or you have entered the incorrect pin code
  5. If the stereo screen shows the message ‘3 CDE’, this means that the correct instructions have not been followed or you have entered the incorrect pin code.
  6. If you fail to succeed to enter the correct pin code at the third attempt, your stereo will turn off. You will need to wait at least one hour before attempting to re-enter the correct anti-theft security pin code number using the procedure above.

If you have any problems with entering the code using the above procedure, we would suggest presenting the vehicle to your nearest Hyundai dealership for assistance. A full list of Hyundai dealerships can be located at https://www.hyundai.com.au/find-a-dealer.

My car is showing a symptom, can Customer Care help?

At this time the Customer Care team is unable to offer diagnosis of a vehicle's condition via phone or email. It is imperative that the vehicle be physically inspected by our Hyundai Trained Technicians at your local Hyundai Dealership to make a correct diagnosis.

A full list of Hyundai dealerships can be found by visiting https://www.hyundai.com.au/find-a-dealer.

VIDEO: Bluetooth Music Streaming.

Streaming music through your Hyundai is as easy as pressing a few buttons. Before you start, you will need to pair your phone with your Bluetooth system, find our how to video on this here http://youtu.be/y5MeXoFGVzo.

VIDEO: Changing a Tyre.

Follow these simple steps to change a flat tyre safely and easily. For more information on Hyundai's features, parts and maintenance visit myHyundai page on https://www.hyundai.com.au/owners/myhyundai

VIDEO: Child Restraints.

A simple overview of the National Child Restraint Laws to help you understand the different aspects on how to keep your precious cargo safe in the car.

VIDEO: How to Check & Fill Engine Oil.

Follow these simple steps to check and fill your radiator coolant to make sure your vehicle continues to perform at its best.  For more information on Hyundai's features, parts and maintenance visit myhyundai page on https://www.hyundai.com.au/owners/myhyundai

VIDEO: How To Check And Fill Coolant.

Follow these simple steps to check and fill your radiator coolant to make sure your vehicle continues to perform at its best.  For more information on Hyundai's features, parts and maintenance visit myhyundai page on https://www.hyundai.com.au/owners/myhyundai

VIDEO: How to Check Tyre Pressure And Condition.

Follow these simple steps to check your tyre pressure and tyre condition to keep you safe on the road. For more information on Hyundai's features, parts and maintenance visit myHyundai page on https://www.hyundai.com.au/owners/myhyundai

VIDEO: How to Jump Start your Car.

If you have a flat battery, follow these simple steps to jump starting your Hyundai car. For more information on Hyundai's features, parts and maintenance visit https://www.hyundai.com.au/owners

VIDEO: How to pair your Bluetooth.

Every new Hyundai has standard Bluetooth and we always field lots of questions about what it does and how it works. Let's go through the facts and fiction.

Register for myHyundai here: www.myhyundai.com.au

What do I do if I have put the wrong fuel in my car?

If you've accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), don't turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.

Your vehicle should be towed to your nearest Hyundai Service Centre. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. If you are covered by Hyundai Roadside Support, please call 1800 186 306 to arrange a tow.

What do I do if I lose my key?

In the unfortunate event that you lose your Hyundai key, your nearest Hyundai Dealership Parts Department will be able to assist you in obtaining a new key. They are in the best position to assist you with price and availability.

Your local dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered. Information on how to find your vehicle's VIn can be found here.

To find your nearest Hyundai Dealership, click here.

What is a VIN and how do I locate it?

All Hyundai vehicles have a unique Vehicle Identification Number (VIN) which is made up of 17 alpha-numeric characters, excluding the letters I (i), O (o) and Q (q) to avoid confusion with the numbers 1 and 0. VIN's are permanent and remain attached to a specific vehicle for the life of the vehicle.

The VIN of your vehicle can be found on a plate attached to the top of the dashboard which can be seen easily through your windscreen from the outside or on a sticker located in the passenger door jam.

For a lot of owners, your vehicle's registration papers or insurance papers may also record the VIN.

For more information on locating your vehicles VIN, please refer to the “Consumer Information” section of your Owner’s Manual.

What is Ethanol?

Ethanol is made by fermenting and then distilling starch and sugar crops such as maize, sorghum, potatoes, wheat, sugar-cane, fruit and vegetable waste. The addition of ethanol increases the oxygen content in petroleum. It is sometimes referred to as 'Oxygenated Fuel'. Ethanol also raises the octane rating of fuel.

What is Matt paint?

INTRODUCING MATT PAINT TECHNOLOGY

This exciting matt paint technology produces a uniquely dramatic, hi-tech satin appearance, yet also provides a protective shell which safeguards the underlying paint film and ensures the outstanding long term durability of the Veloster. The matt paint finish, like any high quality vehicle paint finish, requires care and has some advantages. Matt finish vehicles do not require wax, polish or anything else to create shine. The aim is to always hand-wash the vehicle without scratching the matte paint finish and to protect it from (but not limited to) environmental fall out, bird droppings, tree sap damage – just as any other high quality paint finish would require.

MATT VERSUS CONVENTIONAL

The high gloss finish of conventional vehicle paintwork is created by the clear-coat layer – a transparent paint film which is applied over the colour layer to leave a tough, shiny surface. In contrast, matt clearcoat paint technology has been specifically formulated to eliminate the glossy sheen and light reflection of a conventional clear-coat. As a result, it creates an exclusive satin-like finish and gives the vehicle a unique exterior appearance.

What is the difference between metallic / mica and pearl paint?

Metallic/Mica : Metallic or Mica paint usually consists of small flakes of aluminium or other metals  to give the car a metallic sparkle by reflecting the light. This shine will not change colour when looked at from a different angle. The paint hue will stay the same.

Pearl: Pearl paint contains small flakes of mica (ceramic type crystals), a synthetic material that does not reflect light, but lets it refract white like into different shades. This will change the shade of the colour when looked at from different angles. (to replicate a natural pearl)

What is the radio PIN code for my vehicle? How do I get my radio PIN?

The radio PIN code for your vehicle is a unique anti theft number which prevents the radio being removed from the vehicle by unauthorised persons. This code is supplied to the owner of the vehicle on a blue card that is of similar size to a credit card, and generally provided with the owner’s manual and service passport when a new vehicle is sold.

If this card has been misplaced or stolen, the vehicle, along with registration papers will need to be taken to your nearest Hyundai Dealership to have the code retrieved from the serial number on the audio unit itself.

For security reasons, this cannot be done over the phone and Hyundai Australia do not keep the security pin codes on file. Charges for labour costs and code retrieval may apply.

A full list of Hyundai dealerships can be located at https://www.hyundai.com.au/find-a-dealer

Where is the tyre-changing equipment located?

The jack, jack handle, and wheel lug nut wrench are stored in the luggage compartment for majority of our vehicles, you may need to lift up the luggage box cover to reach this equipment.

In the case of the iLoad and iMax they can be found in the driver’s side entry door step. To change a flat tyre, refer to your Owner’s Manual for complete directions.

If you have active Hyundai Roadside Support, please call 1800 186 306 and select option 1. Let us send someone out to change it for you.

Would converting to LPG affect my Hyundai's drive-ability?

The ignition characteristics of LPG differ to those of petrol and therefore the amount of ignition advance required at varying RPMs and engine loads differs. This may cause driveability difficulties or pinging on engines without knock sensors. LPG combustion occurs at higher temperatures, so abnormal combustion can result in significant engine damage. On engines with knock sensors, a reduction in performance may be experienced.

I would like to request a brochure for a new vehicle.

You can request for a new brochure to be sent to you via this link. 

https://www.hyundai.com.au/request-a-brochure/request-a-brochure 

Fleet Eligibility.

Hyundai Fleet Advantage represents Hyundai's exceptional commitment to service, and a range of specific benefits to fleet customers. These benefits include Government, National and General Fleet discounts, tax benefits and fixed-price routine service from selected corporate dealers and much more – another reason why choosing Hyundai makes perfect business sense. To find out if your business or salary packaging arrangements qualify for one of Hyundai's many fleet programs please apply online.

Fleet Eligibility

Commonwealth Government Departments and Agencies that operate subject to the Financial Management and Accountability Act 1997 (FMA Act)

National Fleet discounts are available for all Hyundai registered business fleets with a total fleet size of 50 vehicles or greater. There are specific requirements to become eligible to apply which can be found in the link above.  

General Fleet discounts are available for all Hyundai registered business fleets with a total fleet size of between 5–49 vehicles. For information on how to register and eligibility please see the link above. 

Can I upgrade my existing Hyundai Roadside Support policy from standard to premium?

If you do not currently have the premium Hyundai roadside support policy you can upgrade for an annual fee via your myHyundai account. Just follow the instructions on the myHyundai site.

Additionally you can register for a myHyundai account here and apply for the Premium Roadside support plan.

What is premium roadside support?

Premium Hyundai roadside support provides the standard roadside support with the additional benefits listed below;

Accommodation
We will provide accommodation for 3 nights in the event of mechanical breakdown if you are more than 100km from home.

Rental vehicle
We will provide a rental vehicle for your use in the event of mechanical breakdown if you are more than 100km from home.

Alternative ground transportation
Where car rental is not available we will provide alternative ground transportation to your home address or intended destination if you are more than 100km from home.

Vehicle recovery.
Your vehicle will be delivered to your intended destination or home in the event of a mechanical breakdown if you are more than 100km from home

Some Hyundai models come with premium roadside support provided automatically, however for vehicles that come with Standard Roadside Support, the premium support can be purchased for an annual fee.

For further information please refer to the Roadside Support Plan

Additionally you can register for a myHyundai account here and apply for the Premium Roadside support plan.

What type of Roadside Support does my vehicle have?

Premium Hyundai roadside support provides the standard roadside support with the additional benefits listed below;

Hyundai provide a standard or premium policy based on the type of vehicle you own. Take a look at the list below to see which one applies to you. All new Hyundai vehicles come with 12 months complimentary Roadside Support Plan. Then if you continue to have your Hyundai vehicle’s annual scheduled service with Hyundai, you will receive 12 months Roadside Support Plan as part of the service. This can be extended year on year when servicing with Hyundai, for up to 10 years from the original new car sale date.

Roadside - Standard Plan Roadside - Premium Plan

Getz
Accent
i20
i30
Kona
Elantra
iMax
iLoad

i30N
Veloster
i40
i45
Sonata
ix35
Tucson
Santa Fe
Genesis
Grandeur
Tiburon
Trajet
Close

Service.



Service

Question. Answer.
Can I service my vehicle at my local mechanic/garage and get the Lifetime Service Care offer?

The Lifetime Service Care offer is provided exclusively by Hyundai authorised dealerships only.

A list of all Hyundai Dealerships can be found at Find a Dealer.

How often will the Lifetime Service Care charge change?

Hyundai will update the Hyundai website with any price service charge changes when it is appropriate to do so. The published maximum price will be valid for an applicable effective period. Customers will have peace of mind knowing that for every quote obtained from the Hyundai website, there will be an effective period during which Participating Hyundai Dealerships will charge no more than the relevant price for the relevant Scheduled Maintenance Service. New maximum prices may apply at the expiry of that effective period.

Find out more about Lifetime Service Care by visiting https://www.hyundai.com.au/owners/icare/lifetime-service-care.

For information about Hyundai iCare Lifetime Service Plan costs and inclusions visit Get a Service Quote.

Is my Hyundai Roadside Support renewed with my Lifetime Service Care?

By having your vehicles scheduled service completed by an authorised Hyundai service centre, Hyundai Roadside Support is renewed by the dealership for 12 months from the date the service was completed.

Hyundai Roadside Support is provide for up to 10 years.

You can find out more about our program by visiting https://www.hyundai.com.au/owners/icare/roadside-assist.

Selling your Hyundai or buying a used Hyundai, am I entitled to the Lifetime Service Care?

The entitlements under the Lifetime Service Care Program remain with the eligible vehicle if the original owner on-sells the vehicle. Any subsequent owner of the eligible vehicle will be entitled to take advantage of the Lifetime Service Care Program. Entitlements cannot be transferred to any other vehicle.

You can find out more about our Lifetime Service Care program by viewing the Terms and Conditions.

What date is the Lifetime Service Care Program effective from, and when does it end?

The Lifetime Service Care Program is effective from 1 September 2014 and does not have any end date. However Hyundai Motor Company Australia reserves the right to end the Lifetime Service Care Program offer at a future date, or amend the terms and conditions (including but not limited to adding or removing eligible vehicles, varying or withdrawing the Lifetime Service Care Program) from time to time without notice.

You can find out more about our Lifetime Service Care program by viewing the Terms and Conditions.
For information about Hyundai iCare Lifetime Service Plan costs and inclusions visit Get a Service Quote.

What happens when the Dealer recommends work outside of the Lifetime Service Care Program?

When a scheduled maintenance service is being undertaken under the Lifetime Service Care Program, participating Hyundai dealers must advise customers if any additional service or maintenance work is required, inform customers of any additional charges for that work (i.e., in addition to the quoted price) and obtain the customer’s consent before undertaking the additional service or maintenance work.

You can find details of what is and what is not covered under the Lifetime Service Care Program by viewing the Terms and Conditions.
For information about Hyundai iCare Lifetime Service Plan costs and inclusions visit Get a Service Quote.

What if I miss a Scheduled Maintenance Service, am I still entitled to the Lifetime Service Care price?

Each eligible vehicle is entitled to a Scheduled Maintenance Service within a service “window” for the relevant service interval. Customers are responsible for presenting their eligible vehicle to a Participating Hyundai Dealership. Eligible vehicles presented for a Scheduled Maintenance Service outside the window applicable for that service interval will not be eligible for that Scheduled Maintenance Service under the Lifetime Service Care Program.

The Lifetime Service Care Program is not available for servicing of an eligible vehicle at both a vehicle’s specified kilometres and the corresponding time interval separately.

Windows - Passenger, SUV and light commercial vehicles (excluding our Petrol Turbo range).

Scheduled Maintenance Services for passenger, SUV and light commercial vehicles (excluding our petrol turbo range) under the Lifetime Service Care Program can be carried out at either:

  • +/- 6 months of the scheduled date/timeframe for the service; or
  • +/- 7,500km of the scheduled distance travelled for the service,

whichever occurs first. Refer to the Service Passport for the intervals applicable to your Hyundai vehicle.

Windows - Petrol Turbo Range.

Scheduled Maintenance Services for Veloster SR Turbo & Sonata Turbo under the Lifetime Service Care Program can be carried out at either:

  • +/- 3 months of the scheduled date/timeframe for the service; or
  • +/- 3,750km of the scheduled distance travelled for the service,

whichever occurs first. Refer to the Service Passport for the intervals applicable to your Hyundai vehicle.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

What is covered under the Lifetime Service Care Program?

The applicable published price will cover the standard items in each scheduled maintenance service. The standard items in each scheduled maintenance service are:

(a) labour;
(b) parts;
(c) lubricants; and
(d) sundries such as oil and waste recycling and/or removal, workshop supplies etc.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.
For information about Hyundai iCare Lifetime Service Plan costs and inclusions visit Get a Service Quote.

What is not covered under the Lifetime Service Care cost?

Additional service/ repair items which are not itemised within the relevant “maintenance schedule” specified for the relevant service interval are not covered for the published price. These include:

(a) any item identified as requiring additional maintenance due to particular, demanding or severe driving conditions (as described in the vehicle’s Service Passport), vehicle misuse or abuse or driver negligence;
(b) any item requiring maintenance that has been modified from the original manufacturer;
(c) any item requiring service or replacement as a result of wear & tear and consumable items requiring periodic maintenance or replacement such as;

  • Brake Fluid
  • tyres;
  • brake pads & rotors, clutch components;
  • wheel alignments, rotation & balances;
  • batteries;
  • wiper blades / rubbers;
  • pollen (A/C) filters; and
  • fuses, light bulbs and the like;

(d) any fluids not specified within the normal scheduled maintenance, use of non-recommended, inappropriate or dirty fuel, oils, fluids, lubricants, coolants, refrigerants or water;
(e) additional maintenance due to the fitment or use of non-genuine parts or non-genuine accessories;
(f) repair of accident damage to any component of the vehicle necessitating additional maintenance;
(g) adjustments not specified within the normal scheduled maintenance;
(h) multi (catch up) servicing.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.
For information about Hyundai iCare Lifetime Service Plan costs and inclusions visit Get a Service Quote.

What is the Lifetime Service Care Program?

The Hyundai Service Care program covers all Hyundai passenger, SUV and light commercial vehicles from 1985 model year onwards.

Eligible vehicles are entitled to scheduled maintenance services at participating authorised Hyundai dealers for a price not exceeding the published price for the relevant service. Entitlement applies for the lifetime of the vehicle.

Prices for standard scheduled maintenance services on eligible vehicle can be found by obtaining an online quote at https://www.hyundai.com.au/owners/icare/lifetime-service-care.

The following vehicle information will be required (model year, model and variant).

The prices quoted apply for a stated effective period only, and may change without notice. Hyundai Motor Company Australia reserve the right to add or remove eligible vehicles, vary the program, make changes to the terms and conditions, or withdraw the program without notice.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

What is the price for each scheduled maintenance service?

Hyundai Australia will publish the maximum price that customers will pay for scheduled maintenance services on eligible vehicles at participating Hyundai dealers.

These are available at https://www.hyundai.com.au/owners/icare/lifetime-service-care by completing the online service quote. The following vehicle information will be required (model year, model, and variant)

The published maximum price will be valid for an applicable effective period. New maximum prices may apply at the expiry of that effective period.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

When do I return to a Participating Hyundai Dealer for a Scheduled Maintenance Service under the Lifetime Service Care Program?

Each eligible vehicle is entitled to a Scheduled Maintenance Service within a service “window” for the relevant service interval. Eligible vehicles presented for a Scheduled Maintenance Service outside the window applicable for that service interval will not be eligible for that Scheduled Maintenance Service under the Lifetime Service Care Program.

Windows - Passenger, SUV and light commercial vehicles (excluding Veloster SR Turbo & Sonata Turbo).

Scheduled Maintenance Services for passenger, SUV and light commercial vehicles (excluding Veloster SR Turbo & Sonata Turbo) under the Lifetime Service Care Program can be carried out at either:

  • +/- 6 months of the scheduled date/timeframe for the service; or
  • +/- 7,500km of the scheduled distance travelled for the service,

which ever occurs first. Refer to the Service Passport for the intervals applicable to your Hyundai vehicle.

Windows - Veloster SR Turbo & Sonata Turbo.

Scheduled Maintenance Services for Veloster SR Turbo & Sonata Turbo under the Lifetime Service Care Program can be carried out at either:

  • +/- 3 months of the scheduled date/timeframe for the service; or
  • +/- 3,750km of the scheduled distance travelled for the service,

whichever occurs first. Refer to the Service Passport for the intervals applicable to your Hyundai vehicle.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

Where can I find the details of the published maximum price for a scheduled maintenance service for my vehicle?

Owners can either;

  • Click the following link Lifetime Service Care Program, to complete an online service quote. The following vehicle information will be required (model year, model, and variant); or
  • Obtain a quote directly from their preferred participating Hyundai Dealer. you can find details for your nearest Hyundai Dealer by visiting Find a Dealer.
Where can Lifetime Service Care Program service be carried out?

Scheduled Maintenance Services under the Lifetime Service Care Program can be carried out by any Participating Hyundai Dealership.

A list of participating Hyundai Dealerships can be found at Find a Dealer

Which vehicles are eligible under the Lifetime Service Care Program?

The Lifetime Service Care Program is retrospective. That is, all Hyundai vehicles from a 1986 model year onwards are eligible.

Hyundai vehicles not imported into Australia by Hyundai Motor Company Australia Pty Ltd ABN 58 008 995 (previously called Hyundai Automotive Distributors Australia Pty Ltd), such as “grey import” and privately imported vehicles, are not eligible for the Lifetime Service Care Program.

You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

If I leave it too long between my scheduled servicing periods will it affect my warranty?

To ensure the continued reliability and safety of your Hyundai, Routine Maintenance Services are required at specific kilometre or time intervals, whichever comes first. New Car Warranty may be invalid if the Routine Service Operations are not performed in line with Hyundai Australia’s recommendations.

For most of our passenger vehicles, the scheduled service interval is 12 months or 15,000 kilometres – whichever comes first.

(For the Veloster SR Turbo, Sonata Turbo and vehicles driven under demanding driving conditions https://www.hyundai.com.au/owners/maintenance-and-service/demanding-driving-conditions, the service interval is 6 months or 7,500 kilometres – whichever comes first.).

Scheduled maintenance services are recommended by the manufacturer and specified in the Service Passport.

For information about service schedules, costs and inclusions visit Get a Service Quote.
You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

What can I do if I am travelling and my Hyundai needs servicing or repairing?

Whether it’s a scheduled service or an unexpected repair, every Hyundai Service Centre in Australia is authorised to service your Hyundai, so you’re free to visit any one of them.

A list of all Hyundai Dealerships can be found at Find a Dealer.

What is a “scheduled maintenance service”?

Hyundai vehicles are designed, built and engineered to maximise performance and minimise maintenance, so you spend more time on the road and less in the workshop. For most of our passenger vehicles, the scheduled service interval is 12 months or 15,000 kilometres – whichever comes first.

For the Veloster SR Turbo, Sonata Turbo and vehicles driven under demanding driving conditions listed at https://www.hyundai.com.au/owners/maintenance-and-service/demanding-driving-conditions, the service interval is 6 months or 7,500 kilometres – whichever comes first.

Scheduled maintenance services are recommended by the manufacturer and specified in the Service Passport.

For information about service schedules, costs and inclusions visit Get a Service Quote.
You can find out more about our Lifetime Service Care program by viewing the full Terms and Conditions.

When and how can I update my satellite navigation system?

All updates to the satellite navigation system must be completed by a Hyundai dealership. Depending on your vehicle and the system with which it is equipped, an update can take anywhere from a few minutes to a few hours.

Hyundai iCare offers a 6 year Mapcare plan for Hyundai vehicles fitted with a factory fitted satellite navigation system. Under this plan you receive updates delivered on an annual cycle within 6 years of the vehicle’s initial purchase. To qualify for the complimentary map updates, your vehicle’s 12 month/15,000kms or 24 month/30,000km scheduled services must be completed by a participating Hyundai dealership. More information about the 3 year Mapcare plan can be found by visiting https://www.hyundai.com.au/owners/icare/mapcare.

To ensure the update is done correctly, please take your vehicle into a Hyundai dealership. If it is done improperly, the entire unit may be wiped out and is expensive to replace.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Where do I go to service my car after my warranty runs out?

We recommend you continue to service your vehicle with the experts at your Hyundai iCare Service Centre as they will provide Hyundai Trained Technicians using Hyundai Genuine Parts.

A list of all Hyundai Dealerships can be found at Find a Dealer.

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Warranty.



Warranty

Question. Answer.
Are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?

The Hyundai New Car Warranty covers repair or replacement of faulty components. It does not cover loss of use of the vehicle, loss of time, loss or damage to personal property or loss of revenue, inconvenience or any consequential loss such as, but not limited to, expenses for petrol, telephone, travel, lodging and storage.

Please refer to your Hyundai Service Passport for more information.

Details can also be found by visiting our warranty information page at https://www.hyundai.com.au/owners/icare/warranty.

You can find out more about our warranty program by viewing the full Warranty Terms and Conditions.

Are tyres covered by the Hyundai Warranty?

Tyres are not covered by Hyundai vehicle warranty but are covered by the express warranties of their respective manufacturers or supplier.

You can find out more about our warranty program by viewing the full Warranty Terms and Conditions.

Can I modify my car and if so, what will happen to my warranty?

Modifications to your Hyundai may not affect your vehicle warranty, unless a component failure is caused by the modification either by its installation, its operation, or if the component failure is part of the modification. Hyundai cannot warrant third party workmanship or components.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

Can I organise a loan vehicle if my car needs servicing or warranty repair?

Most Dealerships have courtesy cars available, however a fee may be incurred. Alternatively some dealerships may have a courtesy bus service. We would recommend discussing the options available with your iCare Service Centre when booking in your vehicle for a Service/Repair.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Do I need to return to the authorised Hyundai Dealership to have warranty work carried out?

Yes, all warranty work needs to be carried out by an authorised Hyundai dealer.

Please refer to your Hyundai Service Passport or Hyundai dealer for more details. More information can also be found at https://www.hyundai.com.au/owners/icare/warranty.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Does towing a caravan or trailer impact on my Warranty?

Towing a caravan or trailer within the National Legal Towing Limits for that vehicle will not affect warranty. Towing a caravan or trailer may require additional servicing.

For information about service schedules, costs and inclusions visit Get a Service Quote.

You can find out more about our warranty program by viewing the full Warranty Terms and Conditions.

How do I find out what items are covered under warranty?

If you own a Hyundai vehicle, your Service Passport that accompanied your vehicle on purchase contains the Hyundai Warranty Policy. Alternatively you can contact your local Hyundai Dealer.

A list of all Hyundai Dealerships can be found at Find a Dealer.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

If I have an accident, is my vehicle covered by the Hyundai Warranty?

Accident damage is not covered by New Car Warranty. New Car Warranty covers the vehicle against issues arising from defects due to material or manufacture. Warranty is cancelled if the vehicle is written off or disposed of by an insurer.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

If I have concerns with my Hyundai during the warranty period what is the best way of getting my car repaired?

All warranty repairs must be carried out at an authorised Hyundai Dealership. Please contact your local Hyundai iCare Service Centre to book the vehicle in for an inspection.

A list of all Hyundai Dealerships can be found at Find a Dealer.

If I have my vehicle serviced by someone other than a Hyundai Dealer, will this void my warranty?

The required scheduled maintenance services can be carried out by someone other than a Hyundai dealership, however, the service provider must comply with the requirements of the warranty and issue detailed service invoice documentation to substantiate that the maintenance was carried out as per manufacturer’s recommendation for the warranty to remain valid.

The information that is required on the auditable invoice must include the following; VIN/Chassis Number of the vehicle, registration number of the vehicle, kilometres at the time of service, date of the service, type and grade of oils and lubricants used. These detailed invoices must be kept and provided for review whenever requested to ensure the validity of the new car warranty.

We recommend using Hyundai iCare Service Centres who can provide Hyundai Trained Technicians using Hyundai Genuine Parts to ensure the integrity of your new car warranty.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Is the Hyundai Manufacturer's Warranty transferable with the vehicle?

Yes, any unused warranty can be transferred when the vehicle is sold or purchased, subject to the terms and conditions set out in the service and warranty passport.

Change the ownership and transfer of warranty of your vehicle can be completed a number of ways. We would recommend registering your details at myHyundai.

Alternatively you can complete the change of details form in your service and warranty passport and send the completed form to us.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

To change ownership details visit myHyundai.

My dealer is telling me that a consumable item needs replacing.

The dealership is in the best position to provide advice on when a consumable item needs to be replaced.  They have had an opportunity to inspect the item and have the information at hand needed to provide this advice.

There are a number of factors that impact when a consumable item need to be replaced, and this can vary from vehicle to vehicle based on the individual use of the vehicle.

Consumable items are generally not covered under the warranty of the vehicle, as outlined in the General Exemptions section of the warranty policy, which can be found by visiting here.

What is not covered by the Hyundai Warranty?

Hyundai New Car Warranty does not cover failure to maintain the vehicle in line with Hyundai's scheduled service requirements, normal wear and tear, consumable components or defects attributed to the use of non genuine parts and accessories.

Please refer to the General Exceptions section of your Hyundai Service Passport for more detail.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

Would converting my Hyundai to LPG affect my warranty?

Any such conversion may not affect the vehicle warranty unless a component failure is caused by the conversion or if the component failure is part of the conversion. Hyundai cannot warrant third party workmanship or components.

You can find out more about our warranty program by visiting our warranty information page or downloading the full Warranty Terms and Conditions.

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Parts.



Parts

Question. Answer.
Are Hyundai Genuine Parts covered by warranty?

Yes. All Hyundai Genuine Parts are covered by a 12-month warranty by your Hyundai Dealership.

You can find out more about our warranty policy by visiting our warranty information page.

Are Hyundai Genuine Parts more expensive?

Yes and no… While there are cheap non-genuine parts on the market, usually their lifespan can be much shorter than Genuine Parts, which means they may need to be replaced more often and so could work out more expensive in the long run.

The cost to be considered is the potential repair costs associated with non-genuine parts damaging other components in your Hyundai – and these can be very expensive.

Are Hyundai Parts and Accessories covered by a warranty?

All Hyundai Genuine Accessories are backed by a 5 year warranty if purchased at the time of a new Hyundai vehicle and fitted by an authorised Hyundai dealer.

For Hyundai Genuine Accessories fitted by an authorised Hyundai dealer after vehicle purchase and during the Hyundai vehicle's warranty period, the applicable warranty period is the longer of the following;

  1. period commencing from the date of the fitment until expiry of the relevant Hyundai vehicle's warranty period, or
  2. period of 12 months from the date of fitment.

All Hyundai Genuine Accessories are subject to warranty conditions.

You can find out more about our warranty policy by visiting our warranty information page.
A list of all Hyundai Dealerships can be found at Find a Dealer.

Can I buy Hyundai Genuine Parts from other distributors?

No, you can only buy Genuine Parts from an Authorised Hyundai Dealership. If you are ringing about a part, make sure you have your vehicle details and your Vehicle Identification Number (VIN) on hand to ensure your dealer knows exactly which item you're enquiring about.

How can I be sure that Genuine Parts have been used?

All Authorised Hyundai Dealers provide an original tax invoice, and this will show that Hyundai Genuine Parts have been used.

How do I find out the paint code for my vehicle?

To receive the paint code for your vehicle, please contact our Customer Care team on 1800 186 306 or via email customercare@hyundai.com.au and provide your VIN ( Vehicle Identification Number ) so that a member from our team can provide you with the information.

Alternatively you can also contact the parts department at your local Hyundai Dealership who can also provide you with this information.
A list of all Hyundai Dealerships can be found at Find a Dealer.

I need a Hyundai Owners Manual or Service Passport for a particular model. Can you help?

The parts department of your nearest Hyundai dealership will be able to assist with the purchase of an owners manual or service passport for your Hyundai vehicle.

A list of all Hyundai Dealerships can be found at Find a Dealer.

My car has been involved in an accident: How can I make sure my repairer fits genuine parts to my car?

Step1: Know what your insurance covers.

Before reporting your accident to the insurance company, check what your car insurance covers. The whole insurance process will be easier if you know the details of your coverage. The amount of money your insurance company will spend on repairing your car depends on your policy. Some insurers prefer to use cheaper non-genuine parts, a choice which could lead to inferior parts being fitted to your car. Why compromise? As a Hyundai owner, your insurance company should make all repair options clear especially concerning the quality of replacement part.

Step2: Insist on Genuine Parts.

Once your policy options are established, the process of returning your car to its original condition starts. For quality, fit and safety, insist on Hyundai Genuine Parts. Check whether your policy states your car will be returned to ‘pre-collision’ condition, including the use of Hyundai Genuine Parts.

When should I ask for Hyundai Genuine Parts?

Your authorised Hyundai Dealership should automatically use Genuine Parts, however if your vehicle is being serviced by a non-Hyundai mechanic, be sure to tell them when you book your vehicle in for service, that you only want Hyundai Genuine Parts used, and then remind them again when you deliver your vehicle for its service.

Where can I find the price for a specific Hyundai part?

If you are after a Hyundai Genuine Parts price, the best option is to contact your nearest Hyundai Parts Dealer. Hyundai Parts Dealers are the only source for Hyundai Genuine Parts in Australia and they are committed to offer you their best available price.

When speaking with the parts department, make sure you have your Vehicle Identification Number (VIN) on hand so they can match the right part to your vehicle. They have access to parts catalogues and other resources which will be able assist you with your enquiry.

A list of all Hyundai Dealerships can be found at Find a Dealer.

Why should I used Hyundai Genuine Parts?

There are many important reasons why Genuine Parts are better for your car and for the safety of your passengers. Hyundai Genuine Parts.

- Use high quality materials and manufacturing processes.
- Are designed and manufactured to Australian Design Rules and to specifically fit your Hyundai.
- Are tested under various simulated extreme conditions to ensure quality, reliability and durability.
- Are built to work in perfect harmony with other components in your car.
- Don’t jeopardise the integrity of the many safety components in your vehicle.
- Will not affect your warranty.
- Keep your car 100% Hyundai.
- Help preserve re-sale value.
- Are guaranteed to fit, to perform and to be genuine.
- Are backed by a 12-month warranty from date of purchase.

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Hyundai Auto Link Premium.



Hyundai Auto Link Premium

Question. Answer.
What mobile phones are compatible with the Hyundai Auto Link

Hyundai Auto Link will work with OS versions:

- Android 5.0 (and above): compatible with all android phones that support 5.0 and above.

- iOS 9.0 (and above): all iphones after iphone 5 (5, 5s, 6, 6+, 6s, SE, 7, 7+, 8, 8+, X).

Can the vehicle be driven by anyone if the vehicle is remotely started?

The vehicle can only be driven if the smart key is present inside the vehicle.

Can you remotely lock with an occupant in the vehicle?

Yes.

Can you remotely lock the vehicle with the actual key inside?

Yes.

Can you remotely unlock for family member?

Yes.

What is included in the subscriptions?

For full details of what is currently included in the Hyundai Auto Link subscription go to https://Hyundai.com.au/owning/auto-link.

Why can’t I stop my Hyundai vehicle engine remotely?

The engine can only be stopped remotely if it was remotely started and the vehicle doors and boot have not been opened.

What is the warranty period?

The Hyundai Auto Link Module is covered by your vehicle’s warranty in accordance with the terms as published in the owner’s manual for the vehicle.

Your vehicle’s warranty does not cover the Hyundai Auto Link service itself which is provided to you on an “as-is” and “where-is” basis.

I cannot receive GPS.

It takes time for the GPS to be recognized for a few minutes after turning the power on.
GPS must be activated in your smart phone in order for it to work for Hyundai Auto Link.

GPS signals can be weak in densely populated areas and underground areas such as car parks or tunnels.

Can I get into the vehicle and drive after I remotely start my Hyundai vehicle?

To drive away in your Hyundai vehicle after it has been remotely started, the driver’s door must be opened first and the smart key present in the vehicle.

The engine will shut down if:

  1. You open any door other than the driver’s door first.
  2. You open the driver’s door and close it without the smart key present à closing the door transfers the control of the vehicle from the app to smart key.

Depress the brake pedal without the smart key present in the vehicle.

Where do I access the vehicle health report?

The Hyundai vehicle health report is available in the Hyundai Auto Link Premium app. (Menus - Vehicle management - Vehicle health check).

Why doesn’t the remote climate control work on the Hyundai Auto Link Premium app?

Use the Hyundai Auto Link Premium app to first set the climate control and then use the remote start function to start the engine, the remote climate control setting will be applied to the Hyundai vehicle. The climate control can be further adjusted when the engine is running.

What should I do if I no longer own my Hyundai vehicle and had been using the Hyundai Auto Link Premium service?

If you sell or transfer your vehicle to another person, you must cancel the Hyundai Auto Link service to avoid incurring further Hyundai Auto Link Premium service fees. You are responsible for notifying or informing other users or drivers, who use your vehicle that the vehicle is fitted with a Hyundai Auto Link Module.  See FAQs ‘How do I cancel Hyundai Auto Link Premium service?’.

How do I cancel Hyundai Auto Link Premium service?

Use the Service de-registration function to cancel or suspend your Hyundai Auto Link service or call Hyundai Customer Care 1800 186 306.

Path : Menu > Configuration > Service de-registration.

Can I join Hyundai Auto Link service if I purchased a used Hyundai vehicle?

Yes, see the FAQs on ‘How do I join Hyundai Auto Link Premium service’ and ‘How do I know if my Hyundai vehicle has Hyundai Auto Link?’.

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Submit an enquiry.

In case you didn’t find what you were looking for get in touch with our team using the form below. If you would rather speak with someone directly, call us on the number below:

1800 186 306 (Open Monday - Friday)

8:30 am-6:00 pm AEST

Contact customer care